Travel Consultant

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.

We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Harpenden.

To be considered, you need to have experience of selling long haul destinations and tailor-made holidays. You need to have exceptional customer service skills, be driven by your passion for travel and motivated to meet and exceed your targets. GDS experience would also be an advantage.

If you have experience of working in a target driven environment as well as experience of travelling long haul, we'd be happy to hear from you too.

We have a lucrative uncapped commission scheme with average commission of £24K on top of your base salary, however our top performers average £55K in commission!

Depending on experience in your 1st Year you can expect a minimum OTE of £35K rising to £39K in Year 2.

Thanks to Travelbag’s regular marketing activity, you’ll always have plenty of customer enquiries to follow up. And you’ll build fantastic relationships with your customers, whether face to face or over the phone, so they come back to you time and time again. Our impressive number of repeat customers is something we’re incredibly proud of.

Our recruitment process is as follows: If you’ve amazed us with your application you’ll be invited to an online ‘Get to know Travelbag’ session to give you an insight into the role, Travelbag’s journey and what it’s like to work for Travelbag. You’ll then be asked to complete a recorded video interview, in your own time. If you’re successful at this stage you’ll be invited to an interview, ideally in person at the store you’ve applied for.

When you join Travelbag, you’ll have an initial 4-week interactive training period with our inhouse training team. You’ll then join our ‘academy’ with dedicated support alongside support and coaching from your manager.

You will have lots of opportunities to enhance your product and destination knowledge – including weekly product training from our destination team and supplier hosted events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!

Our Travel Consultants work 37.5 hours per week 5 days over 7, 9am to 6:00pm. In peak periods we can be open 9am to 9pm to meet our customer demands.

We have some fantastic benefits, making us a great place to work:

• Uncapped commission scheme.
• Fam Trips and Incentives - you will visit a key Travelbag location in your first year, in partnership with our suppliers we had 62 spaces on Fam Trips last year!
• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure.
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
• Additional annual leave purchase scheme – so you can pursue your love of travel.
• Company pension scheme.
• Life assurance.
• Employee Assistance programme.
• Mental Health First Aiders
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Ongoing development – we have an in-house People Development Team.
• Industry/social events – including supplier events.
• Annual conference where we bring the whole Travelbag Team together.
• Cycle to work scheme.
• Long service awards.
• Reward & recognition programme
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity.
• dnata4good – supporting the local communities we work, live and thrive in.
• Refer a friend scheme.
• Free eye care tests.
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping. Free tea and coffee in all our shops