Ticketing Systems Coordinator

As our Ticketing Core Systems Coordinator, you’ll be the go-to person for ensuring our ticketing and access control systems are performing at their best – before, during and after matchdays. From testing turnstiles and uploading barcodes, to building events on Ticketmaster and supporting our matchday teams, you’ll play a crucial role in ensuring supporters enjoy a seamless journey into the stadium.

Key Responsibilities:

Systems & Ticketing

• Monitor and resolve any access control system errors prior to matchdays.
• Activate season passes and run permission updates for upcoming games.
• Test turnstile management portals and physical access controls.
• Set up and launch online event sales, ensuring smooth Ticketmaster performance.
• Build email confirmations for fixtures and events.

Matchday Operations

• Oversee access control systems to ensure smooth supporter entry.
• Manage turnstile portals, timings, and screen information.
• Support turnstile stewards to resolve issues on the spot.
• Test and upload away ticket barcodes ahead of gates opening.
• Provide matchday and event day support to internal departments.

Reporting & Administration

• Produce detailed attendance and no-show reports after fixtures.
• Handle the Digital and Staff Ticket mailboxes, responding promptly to queries.
• Attend meetings with technology providers and liaise with phone suppliers.
• Develop and maintain strong relationships with third-party partners.
• Support ticket office staff, maintain printers, and deliver systems training.

What We’re Looking For?

• Previous experience in ticketing or a box office environment.
• Strong understanding of event ticketing systems and operations.
• Proficiency in Microsoft programmes, particularly Excel.
• Ability to troubleshoot and resolve system errors under pressure.
• Organised, self-motivated, and flexible with a hands-on approach.

What can we offer to you?

• 23 days annual leave plus bank holidays (rising with service).
• Free on-site parking.
• Complimentary matchday tickets for Men's and Women’s home fixtures.
• Employee Assistance Programme (Help@Hand) including mental health support, virtual GP, and more.
• Enhanced Company Pension Scheme.
• Life Assurance cover (2x annual salary).
• Access to Club discounts and offers.
• The opportunity to work in a dynamic, collaborative, and professional sporting environment.

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.