Telesales

Lawsons Group is seeking a driven and enthusiastic individual to join our AVS Worthing branch as a Telesales colleague. As the UK’s leading independent supplier of fencing, timber, and building materials, Lawsons Group prides itself on excellent customer service and embracing inclusive, supportive workplaces where everyone can thrive.

Telesales at AVS Worthing

Are you passionate about delivering outstanding customer service? Do you have an interest in sales and want to work in a busy, well-established team within the construction and timber sector? This Telesales opportunity is ideal for someone who is motivated, people-oriented, and enjoys working with both trade and retail customers to help them get the materials they need.

Working Hours & Location – AVS Worthing

This is a permanent, full-time position, working 44.5 hours per week from Monday to Friday 07:30–17:00, plus alternate Saturdays 08:00–12:00.

The role is based at our AVS Worthing branch:

Highdown Industrial Park, Littlehampton Rd, Worthing, BN12 6PG.

Benefits....

• Salary range £28,971 - £30,000, depending on experience.
• 25 days holiday (plus Bank Holidays) and an extra paid celebration day each year.
• Pension scheme, Death In Service, and Employee Assistance Programme.
• Comprehensive on-the-job telesales training and clear career development pathways.
• My Reward employee perks, including Online GP Access and more.
• Inclusive, welcoming environment focused on safety, teamwork, and your personal growth.
  
  

Main Responsibilities...

• Build strong relationships with new and existing customers, understanding their needs and providing expert advice on our full product range, including timber, fencing, and building supplies.
• Handle inbound and outbound sales calls in a professional and friendly manner, maximising sales opportunities while focusing on excellent service at all times.
• Prepare accurate quotations, process orders efficiently, and follow up on leads in collaboration with the branch team.
• Work closely with depots, stock, and yard colleagues to ensure prompt delivery and fulfilment of customer requirements.
• Maintain accurate records of customer contacts, sales activity, and follow-ups using our systems.
• Proactively engage in telesales training, product learning, and development sessions.
• Promote Lawsons Group’s values of inclusion, professionalism, and customer focus in all interactions.
• Contribute to branch targets and team success with a positive, solution-oriented approach.
  
  

Skills & Qualities – Who Succeeds in Telesales at AVS Worthing?

• Previous telesales, customer service, or call centre experience is essential, ideally in timber, building materials, or related sectors.
• Excellent communication skills – enjoy building rapport and making a difference for customers over the phone and via email.
• Organised, accurate and able to work at pace within a friendly, supportive team environment.
• Keen to learn new products and processes, with a genuine interest in construction, landscaping, or DIY sectors.
• IT confident – comfortable with using sales/order entry systems and Microsoft Office.
• Strong work ethic, reliable and committed to delivering the best possible experience for every customer.
• Respectful of colleagues and customers from all backgrounds, committed to a fair and inclusive workplace.
• Basic numeracy and literacy are essential to succeed in this role.
  
  

Why Choose Lawsons Group for Your Next Telesales Role?

• Join a respected and growing business that supports your personal and professional development.
• Receive ongoing professional training from experienced industry colleagues.
• Opportunities to progress into senior telesales, field sales, or branch management roles throughout Lawsons Group.
• See the real impact of your work every day as part of a close-knit, achievement-focused team.
• Work in a diverse and welcoming environment where your ideas and ambitions are valued. #MP