Telephone Business Development Executive

Enra Specialist Finance


Date: 9 hours ago
City: Watford
Contract type: Full time

A telephone based role designed to collaboratively work with the Head of Clubs & Networks in order to originate new lending opportunities from events and specific distribution relationships.

The role will provide telephone and email-based sales support, liaise with brokers on new enquiries, handle inbound sales admin requests and support the national Clubs & Networks strategy.

Key Accountabilities
  • Working collaboratively with the Head of Clubs & Networks to follow up leads, register new brokers and introduce distribution partners to the West One BTL and bringing offering.
  • Working to support the Club & Network registration and completion targets
  • Arrange meetings with C&N brokers for Field based and Telephone Based BDM’s
  • Speaking to introducers and handling new business enquiries
  • Adhoc support to sales regions where volumes are high
  • Sales support to Head of Internal Sales – covering holiday, sales overflow and terms chasing where required
  • To ensure all communications and activity is logged and up to date in CRM
  • Timely and accurate production of terms from initial enquiry
  • Contacting potential new brokers for introductory business
  • Support the field sales team with diary management
  • Supporting intermediaries through the application process to ensure a positive experience
  • You will have joint responsibility for identifying, generating and managing relationships with intermediaries
  • Ability to open opportunities as well as manage relationships over the medium term
  • Complying with West One Loans, TCF and Responsible Lending policies
  • Maintain a strong knowledge of West One Loans criteria
  • Liaising with internal departments and external parties
  • Attending inter-departmental meetings
Skills & Competencies
  • Telesales experience preferred
  • Good written and verbal communication skills
  • Proficient with Microsoft word and excel
  • Proactive and able to work on your own initiative
  • Good problem-solving skills
  • Able to work to deadlines
Knowledge & Qualifications
  • Experience of mortgage lending / underwriting
  • CeMap qualified would be advantageous but is not essential
  • Some knowledge of FCA Regulation beneficial but not essential Experienced in use of Word, Excel, Power Point and Outlook.
Personal Attributes
  • Highly numerate
  • Articulate
  • Personable
  • Diligent
  • Calm and self-assured
  • Exceptionally well organised
  • Resilient and comfortable working to deadline and under pressure
  • Accurate with a keen attention to detail
  • Team Player

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