Technical transformation Manager -Darent Valley Hospital

Technical Transformation Manager

Location: Darent Valley Hospital

Contract Type: Temporary (9-month FTC)

Competitive salary plus company car, bonus and private medical cover

We are seeking a highly experienced and strategic Technical Transformation Manager to lead and deliver transformational change across a complex Hard FM Hospital PFI contract. This role is pivotal in driving operational excellence, improving service delivery, and ensuring long-term contract sustainability through innovation, compliance, and stakeholder engagement.

Main Accountabilities

Strategic Technical Transformation Leadership:

• Lead the development and execution of transformation strategies aligned with contract objectives and NHS Trust expectations.
• Identify and implement service improvement initiatives across engineering, lifecycle, and asset management functions.
  
  

Operational Excellence

• Drive continuous improvement in Hard FM service delivery, ensuring compliance with HTMs, SFG20, and statutory requirements.
• Oversee the implementation of digital tools (e.g., CAFM system) to enhance performance monitoring and reporting.
  
  

Stakeholder Engagement

• Act as a key liaison between the SPV, NHS Trust, and other stakeholders.
• Build constructive relationships with all stakeholders.
• Facilitate collaborative working groups to address performance issues, lifecycle planning, and innovation opportunities.
  
  

Change Management

• Lead change programmes including reorganisation, process redesign, and cultural transformation.
• Develop and deliver training and communication plans to support change adoption.
  
  

Performance & Compliance

• Monitor KPIs and SLAs, ensuring contractual obligations are met or exceeded.
• Support the resolution of disputes, deductions, and variations through data-driven analysis and negotiation.
  
  

Risk & Lifecycle Management

• Support the strategic planning and delivery of lifecycle works, ensuring value for money and minimal disruption to clinical services.
• Identify and mitigate risks associated with ageing infrastructure and evolving healthcare needs.
  
  

Essential Requirements

• Proven experience in a senior transformation or change management role within a Hard FM and PFI environment.
• Strong understanding of hospital estates, PFI contract structures, and compliance frameworks (e.g., HTMs, HBNs).
• Demonstrable success in delivering complex change programmes in live healthcare environments.
• Excellent stakeholder management and communication skills.
• Strong analytical and project management capabilities.
• Relevant qualifications in Engineering, Facilities Management, or Business Transformation (e.g., PRINCE2, Lean Six Sigma, APM).
  
  

Desirable

• Experience working with NHS Trusts or within a healthcare PFI/SPV structure.
• Knowledge of digital transformation in FM (e.g., smart buildings, CAFM integration).
  
  

What We Offer

• Competitive salary and benefits package.
• Company car
• Company bonus
• Private medical cover
• Opportunity to lead high-impact transformation in a critical healthcare setting.
• Supportive and collaborative working environment.
• Career development and training opportunities.
• Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
• Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
• Comprehensive career development opportunities, including role-specific training, leadership coaching, and formal study to support your growth with Serco.
• A safe, inclusive, and supportive culture.
  
  

About Serco

• A company passionate about diversity and inclusion.
  
  

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.