Technical Support Specialist / Project Manager

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The role requires a progressive, adaptable individual who is looking to grow their technical, project management and personal skills. It involves working in a very varied environment on a daily basis with technologies, customer base and projects that are constantly evolving.

What is a currency template?

This is software that implements strict banknote handling requirements in an Automated Teller Machine’s cash deposit module. Each country will have their own unique requirements for identification of currencies (both local and FOREX), identifying different types of banknote damage, counterfeit notes and in some cases a central bank certification must be passed. This is a vital part of NCR’s ability to sell banknote deposit and recycling hardware around the world in a timely and technically competent manner.

Job Requirements

• Project Planning and Management – guide and coordinate projects, including confirming requirements, resource, schedule, hardware, and performance as well as working with internal/external developers to ensure the successful delivery of the bespoke software to each country
• Technical Guidance & Support – be capable of understanding the hardware and software applicable for note handling. Capable of analysing errors and logs to identify root cause of issues
• High level of communication skills – be able to adapt technical information for the relevant audience. Being the principle cornerstone at centre of all communications between all relevant teams.
• Project co-ordination - Managing multiple projects of varying complexity and stage of investigation at any given time with the principle focus on meeting customer requirements
• Working in an environment may require weekend and/or extended hours, as needed, to accommodate customer needs
  
  

Essential Skills

This role requires skills in the following areas:

• Excellent written and spoken English, with the ability to clearly explain complex technical information to others where English is not their first language
• Ability to review & understand technical data, such as log analysis and perform technical testing as required
• Willingness to travel on occasion if required, when permitted
• Patient and calming manner when dealing with others during urgent incidents
• Self-starting
• Show capability of working in teams and independently
• Able to work to tight deadlines
• Ability to manage multiple incidents/requests at the same time
• Willingness to learn
  
  

Advantageous Skills

• Ability to write and speak an additional language
• Knowledgeable across related NCR deposit and recycler hardware and software products
  
  

Qualifications & Experience

• Degree in a discipline related to the product technology or project management
• 1- 3 years related job experience (technical support / development / technical project management)
  
  

As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

family's lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.