Technical Support Officer - 29749

Job Description

We are the Environment Agency. We protect and improve the environment and by joining us, you will become part of a diverse organisation which takes pride in welcoming applicants from all sections of the communities we serve.

We have a fantastic opportunity for an experienced and motivated Technical Support Officer to join the Field Operations Team at our principal depot in Sale, Manchester. This is a depot based role where you will provide essential day to day operational support to enable the delivery of planning and technical expertise to our Field Team Leaders and the wider team.

As a Technical Support Officer, you will support the team in, but not exhaustive of:

• Working in the depot alongside our Principal Depot Liaison Officer to ensure asset compliance and data control of national assets.
• Management and organisation of calendars and rotas.
• Procurement and purchase order support.
• Processing orders of PPE and equipment whilst keeping an accurate record of depot stock inventory.
• Maintenance and processing of personnel data.
• Arranging accommodation and transport for meetings and training sessions.
• Administrative support for both in person and virtual meetings.
• Compilation of relevant information for social media communications and team briefs.
• Improving existing process through identifying and implementing innovative ideas.
  
  
  

Responding to incidents is a central part of what we do. You will be required to have an incident role on a 24 hour call out rota and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training will be provided.

The team

The team deliver a maintenance program on watercourses throughout the Greater Manchester area, maintaining and operating flood and costal risk management assets. Ensuring their optimal performance in safeguarding communities.

We respond to flooding and environmental incidents both day and night. We also work across the country when required to assist with flood and environmental impact response.

Experience/skills Required

You should demonstrate these essential skills: Deliver results where performance targets are crucial and problems must be resolved quickly

Good organisational skills and ability to work under pressure The ability to motivate and engage others

Be comfortable with managing external suppliers

You will demonstrate a good level of understanding or experience in all or some of the following:

• Health, Safety & Wellbeing awareness
• Computer literate with experience of Microsoft Office including Excel and Word. Training provided for in house systems and use of smartphones and tablets.
• Strong prioritisation and planning skills and self-motivation to ensure tasks are achieved.
• Ability to contribute to the development of best practice relating to storage of records and use of data systems.
  
  
  

The ideal candidate will be self sufficient, friendly, helpful, and willing to work with others.

You will be assessed for these skills and behaviours over a six-month probation period.

Contact and additional information

The Environment Agency are committed to having an inclusive workforce to reflect the communities we serve. As a new employee you be welcomed into the team and given the training and support needed. As part of your comprehensive induction you will be provided with all the equipment required.

This is a hybrid role for which the base location is our Sale Depot and potentially some training at other sites.

This role includes taking part in a duty roster which attracts additional payments. Due to the nature of this role and time sensitive incident response duties, the ideal candidate will live locally or within an easy commute.

Face to face Interviews are scheduled to take place week commencing 18th November

For further details please contact [email protected]

Competence 1

Works in Teams

Description

Describe a time when you have worked co-operatively as part of a team to achieve common goals, explain how you developed effective relationships with other team members.

Please use the STAR (Situation, Task, Achievement, Result) technique when formulating your answer.

Competence 2

Takes Decisions and Solves Problems

Description

Describe a time when you have needed to solve an administrative problem. How did you use your skills and experience to help you find a solution?

Please use the STAR (Situation, Task, Achievement, Result) technique when formulating your answer.

Competence 3

Communicates Effectively

Description

Please provide an example of when you have communicated effectively with others on a task/project or providing a service to others. What made your communication successful?

Please use the STAR (Situation, Task, Achievement, Result) technique when formulating your answer.

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.