Technical Support Engineer
IBM
Date: 8 hours ago
City: Cambridge
Contract type: Full time

Introduction
You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
Your Role And Responsibilities
What we want you to do:
Preferred technical and professional experience
Preferred Qualifications:
You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
Your Role And Responsibilities
What we want you to do:
- Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc...)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
Preferred technical and professional experience
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
- API experience
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Chemical Engineer
DataAnnotation,
Cambridge
1 week ago
We are looking for a physics researcher to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.In this role you will need to hold an expert understanding of chemistry- a completed or in progress Masters/PhD is preferred but not required....

Logistics Operative
Avantor,
Cambridge
2 weeks ago
The OpportunityAvantor is looking for a Logistics Operative, to join our team based in Cambridge. In this position, you’ll take ownership of shipping, inventory, and documentation: archiving, maintaining records and preparing reports.This role will be a full-time, permanent position based in a brand-new facility at the customer site - The Discovery Centre, Bio-Medical Campus in Cambridge. Next to an attractive...

Solutions Marketing Lead - secure365
Softwerx,
Cambridge
3 weeks ago
OverviewSoftwerx is seeking a dynamic Solutions Marketing Lead to bring together the product development and marketing team for the company’s 24x7 Managed Detection and Response Security solution – secure365.This critical role will involve a deep understanding of the Microsoft security portfolio and secure365, and the successful candidate will play a key role in the company’s overall growth strategy by effectively communicating...
