Technical Support Engineer
Appspace
Date: 1 day ago
City: Remote
Contract type: Full time
Remote
About Appspace
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role As a Technical Support Engineer
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision.
A Day in the Life of a Technical Support Engineer:
For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.
Additional Perks Include
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
Your Role As a Technical Support Engineer
Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision.
A Day in the Life of a Technical Support Engineer:
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
- Ask appropriate fact-finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
- Escalate cases requiring advanced technical skill.
- Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
- Serve as the client’s subject matter expert for the Appspace platform and app
- Identify operational issues via retrieval and evaluation of errors and logs
- Problem solve and embrace technical curiosity to research issues when needed
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
- Working knowledge of databases such as SQL or MY SQL.
- Understanding of TCP/IP networking, DNS and proxies is a plus
- Proficiency in Microsoft Outlook & office suite
- Basic experience with graphic design and/or video editing suites not required, but a plus
- Excellent written and verbal communication
- Outgoing, helpful, and passionate about providing excellent customer service
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
- Bachelor’s degree or equivalent/related work experience (2-5 years)
- Working knowledge of JIRA and Salesforce preferred
For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.
Additional Perks Include
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
NTP Teacher
Targeted Provision,
Remote
9 hours ago
Core subject (Maths, English, or Science) SEN / SEND Tutors for Young People with SEND, SEMH, and other Additional Educational Needs required in Nottinghamshire.Multiple positions are available and hiring is ongoing to meet the wide variety of needs we support.We are on a mission to transform the quality of education provided to young people with SEN (Special Education Needs) /...
Remote Service Engineer (RSE) – Pathology EMEA
Agilent Technologies,
Remote
5 days ago
Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at...
Analyst, Performance Reporting
FQM Zambia,
Remote
5 days ago
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.Our...
