Technical Support Engineer

This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.

Initially supporting a handful of clients You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.

Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.

Benefits

• 25 days holiday
• Annual bonus
• Life assurance at 4 times basic salary
• Perkbox
• Cycle-to-Work scheme
• £50 contribution towards eye care per year
• £25 per month contribution towards gym membership
  
  

Experience: Customer service or Network background is beneficial. An interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.

Duties & Responsibilities

• Handling customer support requests via various channels
• Proactive investigation and resolution of issues
• Liaising with mobile network providers
• Supporting internal & external teams
  
  

Key Skills & Qualifications

• Excellent written and verbal communication
• Strong diagnostic and support skills
• Proficiency in PC applications (Word, Excel, Email)
• Good organisational skills
  
  

Desirable

• Experience with mobile telecommunications
• Foreign language skills (Dutch/French/Swedish)
• Customer service qualification