Technical Support Engineer

BUSINESS FUNCTION: Engineering

GRADE: L5 T

SALARY: £50,607 per annum

ROLE TYPE: On Site

HOURS: 35 per week - Monday to Friday, Day Shifts

All aboard Northern – Ready to put your technical expertise on the fast track?

We’re searching for a talented and analytical thinker to join our Depot Technical Support Team. If you’re a rail vehicle expert with a passion for solving problems and keeping operations running smoothly, this could be the perfect role to keep your career on the right track!

Do you take pride in:

• Problem-Solving: Tackling technical queries and finding solutions to ensure our fleet is always ready to roll. Investigating safety issues and incidents and helping keep everything on schedule.
• Teamwork: Working closely with depot production teams, contractors, and engineers to ensure seamless operations. Your collaborative spirit will help keep our trains on track!
• Technical Expertise: Using your deep knowledge of Northern's rail vehicles to provide top-tier support and technical insights. From warranty issues to component checks, you’ll play a key role in keeping us moving.
• Safety First: Ensuring that all technical issues are resolved with the highest safety standards in mind, so that everything stays on time and on point.
• Adaptability: Whether it’s a routine check or an urgent repair, your flexibility and quick thinking will keep our fleet in tip-top condition, no matter what challenges arise.
  
  
  

Are you:

• Technically Skilled? With engineering qualifications to NVQ level 3 in Engineering and experience with rail vehicles, you're well-prepared for this role.
• Supportive? You’ll play a key role in supporting the Fleet Engineer and the wider teams, to ensure the TrainCare Centre (TCC) operates smoothly, maintaining fleet safety and reliability.
• Analytical and Organised? You have a sharp mind for diagnosing issues and a methodical approach to solving them.
• A Strong Communicator? You can confidently work with colleagues, contractors, and engineers to provide technical support and guidance.
• Flexible? You're ready to travel between depots when necessary, and you understand that a typical day can have a few unexpected challenges.
  
  
  

Please note this role is safety critical and is subject to Rail Safety & Standards Board (RSSB) regulations. You MUST meet the following criteria for this position, or your application will be automatically rejected:

• Currently live within a 45-minute car journey from the station you work from.
• Be at least 18 years of age at the time of application.
• Pass the safety critical medical assessment, including drugs and alcohol screening.
• Not have defective colour vision.
  
  
  

Ready to switch tracks and power your career forward?

At Northern, we’re transforming rail travel across the North, and we want you to be part of this exciting journey. If you’re ready to keep our trains running smoothly and help us connect communities, we’d love to hear from you.

Our Benefits:

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love:

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
• A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
  
  
  

You can find out more here .

Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.