Technical Supervisor - Credit Hire

Application Deadline: 22 January 2026

Department: Legal

Location: Bolton

Description

The technical supervisor will provide support to the complex credit hire unit. They will work directly with the business unit director and technical director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual complex credit hire file handler. They will be responsible to drive policies and strategies to support the technical progression of file handler and help to achieve technical excellence within the complex credit hire unit in line with client’s SLA’s.


Key Responsibilities

·Supervise up to 6 complex credit hire file handler in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
·Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
·Assist with pre audit assessments of all files chosen for external client audits and internal audits for complex credit hire as and when needed.
·Identify any training requirements and to feedback to the appropriate team leader & technical director
·Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
·Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.
·Manage individual file handler on a performance improvement plan when relating to technical issues.
·Consistently achieve against personal targets and objectives, set by the business unit director and technical director.
·Handle a caseload of approximately 15 multi-track claims with a value exceeding £25k.
·To ensure compliance with the SRA Standards & Regulations.
·Adhere to the Keoghs Values.

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Skills, Knowledge and Expertise

·Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
·Credit hire experience either defendant (preferable) or claimant.
·Previous experience of handling own caseload.
·Experience of handling Multi Track work is essential.
·Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
·Excellent listening and verbal communication skills.
·Ability to anticipate problems and identify solutions.


Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation