TECHNICAL SERVICE SPECIALIST

Ariston Group


Date: 13 hours ago
City: Brentwood
Contract type: Full time
Remote
Job description:

Parts & Service Department- Technical Service Specialist

Reports to- National Service Manager, UK & Ireland

Based- South

Job description

The Technical Service Specialist is expected to support the management of the Service Partners and installers across the South of the UK.

The core objective will be to support the National Service Manager in managing the compliance, performance and onboarding of Service Partners and installers.

Job responsibilities

  • Achieve service excellence across Ariston UK Ltd product range through in-depth technical knowledge and awareness of all products.
  • Partnering with Service Partner Engineers in delivering training and upskilling activities.
  • Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.
  • Attending technical escalation visits to resolve and customer complaints.
  • Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.
  • Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
  • Support with complex installation or commissioning activities, ensuring products are installed to manufacturer’s instructions.
  • Support in attending emergency breakdown jobs, where there is no Service Partner availability.
  • Support in technical escalations, due to continued product failure or on Group technical request.
  • Carry out onsite safety and compliance audits and technical sales support to Area Sales Managers.
  • Excellent knowledge of the product range across all Ariston UK brands.
  • Any other reasonable tasks as assigned within the training area of responsibility.

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