Technical Service Engineer

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic is on an exciting journey. We have set an ambitious vision and are on a mission to empower more people to connect with nature. We are now hiring a Technical Service Engineer to join our field based, Service Aftermarket Team for the Southern England region.

About The Position

The Technical Service Engineer, reporting to the UK Service Sales Manager, will form a key part of the continuing drive for sales success by ensuring that customers and consumers are given the technical and installation service they require in a timely and efficient manner.

As part of the Service Aftermarket Team you will be at the front line of the business. Your success will rest upon the delivery of the highest standards of technical service and customer satisfaction for the aftermarket Dometic product range.

This role will involve hands on field support for end users, dealers and OEMs as well as product, installation, training, and attendance at trade shows, providing technical support and engineering know how in the recreational, commercial passenger vehicle and hospitality industries.

Key Responsibilities

• To provide high level technical support for the relevant Dometic product portfolio to Dealers, Service Partners and End Consumers
• Caravan, motorhome and passenger vehicle appliance installation, testing, servicing, fault finding and repair
• Installation and testing of mobile power solutions (solar) also in the above vehicles
• To be responsible for your own health and safety and aware of other's health and safety at all times.
• Maintain records for Customer Service Assistants / Dealers / Service Partners
• Identify processes and improvements that will drive efficiencies and business growth
• Attend annual trade shows and assist the sales team with technical enquiries
• Supporting customers via telephone, email, teams
• The post-holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall goals of Dometic.
  
  
  

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Skills & Requirements

• 2-3 + years of equipment service and support (mechanical or electrical), repair and fault finding
• Must have installation, service or repair experience of at least one of the following:
• Refrigeration (absorption, compressor, thermo-electric)
• Air conditioning (including heat pumps)
• Electronics (inverters, charging systems, rectifiers, generators, power management)
• Cooking appliances (LPG, electric, alcohol)
• The successful candidate will also need experience of dealing directly with customers/consumers
• Formal qualification in either refrigeration, electronics, automotive electrics or another appropriate discipline (level 3 NVQ or an equivalent) would be beneficial
• A full UK driving licence is required
  
  
  

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Practical experience in a Service and Customer facing environment
• High level of numeracy and good attention to detail.
• Computer literate, experience with Excel and CRM system
• Friendly, helpful, and manner which can be maintained even under pressure.
• Ability to provide written technical support using correct and clear language
• Confident and professional appearance and manner
• Must be solutions orientated
• Must have good organisational skills
  
  
  

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Please apply as soon as possible by sending your application. We will screen the applications continuously and start interviewing during the application period.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.