Technical Planning Coordinator/Scheduler

We are currently looking for two Planners to join our team and support our repairs and maintenance division. If you have experience in planning or scheduling works in a repairs and maintenance field - please get in touch!

Overview

As a planner you will be responsible planning in and updating the trades work for a range of planned and responsive repairs and maintenance operatives including, for example, Electricians, Carpenters, Plumbers, Plasterers, Bricklayers, Gas Engineers and labourers to ensure works are planned effectively and completed promptly and fully.

Duties

Technical Planning Coordinators are responsible for planning works and providing operational support to enable the department to deliver a professional building maintenance and repairs services to a range of customers and clients. The post holder will be responsible for all aspects of job management and workflow across the entire operations of the business unit, ensuring the service delivery model achieves the highest professional standards and customer satisfaction targets. Duties include:

• Ensure allocation of work to the appropriate operative(s) is completed daily, whilst planning for future workloads in line with agreed targets.
• Assist the team with the effective planning of allocated work-streams (such as planned works, responsive repairs and compliance work streams), ensuring job completions are achieved within agreed targets and to required standards.
• Complete all related administration associated with a professional planning and technical service, ensure robust systems are in place to deliver all aspects of work and up to date and accurate information is maintained and readily available (including statutory and other compliance records).
• Ensure ‘no access’ and ‘follow on’ works procedures are managed and delivered in line with legal & regulatory requirements and best practice.
• Act as a first point of contact for any day-to-day enquiries and/or complaints received and assist in investigating and finding appropriate and timely resolutions.
• Deliver great customer care
• Escalate any complex issues promptly.
• Assist Technical Supervisors and Service Delivery Managers with performance management information and continuous improvement of the service.
  
  

Qualifications & Experience

• Maths and English qualification
• Prior experience of scheduling repairs / facilities / trades maintenance works
• Understanding of legislation applicable to repairs, maintenance including and health and safety, preferred.
• Excellent planning, organisation sills with the ability to manage multiple projects/tasks simultaneously.
• Able to prioritise varied workload.
• Pro-active and positive approach
• Excellent customer service and stakeholder management skills
• Great communications skills, ability to build positive working relationships with arrange of clients, contractors and employees.
• Excellent problem-solving skills and an eye for continuous improvement.
• IT Literate with strong Microsoft Office suite skills (including Word, Excel, Outlook, Teams).
  
  

Working Arrangements

• Working pattern: Full time - 36 hours per week, Monday to Friday.
• Location: Dagenham.
• This is an office based role (3-4 days per week minimum)
  
  

Salary

Up to £30,000 per annum (DOE)

About Us

BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.

Benefits

In addition to an attractive salary, our benefits package includes: 

Heart Hub rewards, perks & benefits platform!

Private Medical Insurance

Group Life Assurance

Competitive Salaries

Pension Scheme

Paid Holidays from 26 days

Family Friendly Policies making work-life balance achievable

Health & wellbeing support including an Employee Assistance Programme (EAP)

Career development and training

Great offices & local amenities including our Lab Café

Free parking @ The Cube

Access to free mortgage advisor service

A GREAT TEAM!

To Apply

If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.