Technical Operations Manager (WordPress)

Insight Consultancy is looking for a full-time Technical Operations Manager to take charge of the day-to-day operations, primarily in our design & development department. You’ll be the key link between the team and our clients, making sure work is allocated efficiently, deadlines are met, and quality is maintained. 

This is a management role that would be suitable for anyone with 2 to 3 years of experience in a creative setting, whether that be an agency, in-house team, or similar.

You’ll manage a small in-house team and a number of external contractors, which includes designers, developers, and marketers. You will be responsible for overseeing a range of work, including ongoing website maintenance, new client change requests and new website builds. 

The role will be hybrid, with some requirement to work from our Leicester office 1-3 days a week. 

Strategic responsibilities

• Manage and oversee all work within the development team from start to finish, ensuring projects are properly allocated, deadlines are met, and clients are happy with the outcome.
• Ensure work is assigned to the right team members based on skills, workload, and deadlines.
• Based on client briefs, fully scope out work and produce technical or visual briefs for the design and development team 
• Develop an in-depth understanding of your client’s business and their stakeholders, and use this knowledge to guide the team on best approaches
• Identify opportunities to add value for clients and recommend additional services where relevant.
• Quantity control and testing to ensure deliverables meet a high technical and creative standard. 
• Ensure adherence to company processes, maintaining consistency and accountability across the team, in addition to keeping documentation up to date
• Track and enforce service-level agreements to ensure timely resolution of maintenance tickets, bug fixes, and ad-hoc requests
• Ensure new team members are effectively onboarded and trained in our processes while reinforcing best practices with the existing team
• Keep the team aligned with company goals, ensuring they feel valued, heard, and invested in the work they’re delivering

Required skills and qualities

• Leadership experience, ideally managing a technical team such as developers and designers.
• Proven track record of getting things done—someone who takes ownership, drives projects forward, and ensures work is completed efficiently.
• Great communication and interpersonal skills, with the confidence to negotiate, manage conflict, and gain buy-in from both clients and the team.
• Strong technical knowledge of both web development and design, with the ability to manage and challenge developers.
• Experience working with WordPress CMS, with a solid understanding of its capabilities, limitations, and best practices.
• Ability to think laterally—extracting real value from client conversations, identifying opportunities, and translating vague requests into actionable solutions.
• Excellent note-taking skills, with the ability to document processes, meetings, and key actions clearly.
• Proven ability to manage workflows, time allocations, and client communication, ensuring projects stay on track and meet expectations.

About Insight Consultancy

Insight Consultancy is a busy Leicester-based digital agency offering digital marketing services for a wide range of small business clients, including social media management and website design and development.

We're a steadily growing company with huge opportunities for career development if you have the mindset for personal growth. We are firm believers that salary should be directly linked to the level of responsibility taken.

What we offer

• Hybrid or remote working 
• Monthly team social (alternating remote and in-person)
• Optional monthly office days for team strategy and brainstorming 
• All overtime is paid for (when approved by management) 
• Above inflation annual wage increase
• Opportunities for professional development and growth
• Private health insurance (after 1 year of employment) 
• Employee Assistance Programme (EAP) service 
• Collaborative environment via our virtual office
• Discounted food and drink at the Pheonix Cafe
• Company pension
• Eye test voucher scheme
• Opportunity for a bonus scheme

How to apply

Please apply with your CV.

Application process

• Step 1: Apply with CV, covering letter
• Step 2: Initial Zoom interview
• Step 3: Trial project

No recruitment companies, please