Technical Operations Lead
Leidos
Date: 3 weeks ago
City: Leominster
Contract type: Full time
Description
Technical Operations Lead
We are in search of a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire.
In response to the success of the growing business, Leidos requires an experienced 3rd Line Engineer who will lead a small team to support the implementation of a new service tool into business operations.
Responsibilities
Leidos require a Technical Operations Lead (TOL) to be the senior technical resource who will lead a development team and acts as the first point of escalation for 3rd line resources. The candidate will have a greater breadth of knowledge than other technical resources and will ensure the technical resources operate with in standards and best practices. The TOL will also manage and track the team’s workloads- for example through stand-ups, and take charge of the team when required, and work on a particular management or technical issue when required.
The preferred candidate should have working knowledge of MS System Centre Configuration Manager(SCCM)/ Microsoft Endpoint Configuration Manager (MECM) but also be demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
The role will provide technical leadership in delivering a new service tool to a customer, and working from project delivery to in-service support. The duties of the role will include on-site support and may require out of hours on call support. The role is full-time in office.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
Who do we need?
We are looking for someone ideally from an operational support services background, who has team lead or scrum master experience. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer’s service KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Ideally, You Will
What We Do For You
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
https://www.leidos.com/company/global/uk-europe
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Technical Operations Lead
We are in search of a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire.
In response to the success of the growing business, Leidos requires an experienced 3rd Line Engineer who will lead a small team to support the implementation of a new service tool into business operations.
Responsibilities
Leidos require a Technical Operations Lead (TOL) to be the senior technical resource who will lead a development team and acts as the first point of escalation for 3rd line resources. The candidate will have a greater breadth of knowledge than other technical resources and will ensure the technical resources operate with in standards and best practices. The TOL will also manage and track the team’s workloads- for example through stand-ups, and take charge of the team when required, and work on a particular management or technical issue when required.
The preferred candidate should have working knowledge of MS System Centre Configuration Manager(SCCM)/ Microsoft Endpoint Configuration Manager (MECM) but also be demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
The role will provide technical leadership in delivering a new service tool to a customer, and working from project delivery to in-service support. The duties of the role will include on-site support and may require out of hours on call support. The role is full-time in office.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
Who do we need?
We are looking for someone ideally from an operational support services background, who has team lead or scrum master experience. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer’s service KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Ideally, You Will
- Have good knowledge of MS System Centre Configuration Manager/ Microsoft Endpoint Configuration Manager (MECM);
- Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
- Have excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
- Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
- Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange & CLI tooling such as PowerShell;
- Have good general knowledge of SAN storage technologies;
- Have excellent communication, analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
- Have experience of producing and updating technical documentation to a high standard.
- Have experience in leading a small team and have technical project management awareness, including reporting to project manager/ service manager.
- Facilitate daily stand-ups, backlog/ BAU planning, tracking progress, ensuring tasks are on track, and managing scope creep.
- Work with Procurement and PM/ SDM to ensure software licencing is managed and renewed effectively.
- Knowledge of Service Now desirable;
What We Do For You
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
https://www.leidos.com/company/global/uk-europe
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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