Technical Manager (Food)

Food and Beverage Technical Manager

Hemel Hempstead (Hybrid - 3 days in Office)

Annual salary + bonus and benefits

At Haven, great holidays start with great food — and we’re looking for a passionate Technical Manager to help us make every bite memorable. Our food and drink aren’t just part of the experience; they’re at the heart of the moments our guests cherish for a lifetime. From sunny seaside lunches to cosy evening meals, you’ll be the guardian of our food and drink safety, quality, and integrity across our 38 beautiful holiday parks. In this role, you’ll ensure every ingredient, recipe, and menu meets the highest standards, while supporting allergen management, technical approvals, and product specifications

What you'll be doing:

- Maintain compliance and quality standards – Manage up-to-date product specifications, labelling accuracy, due diligence documents, and recipe approvals, working closely with suppliers to ensure safety, legality, and quality.

- Oversee supplier performance and audits – Conduct risk assessments, set audit strategies, coordinate 3rd-party audits, and work with suppliers on action plans for continuous improvement.

- Investigate and resolve issues – Lead root cause analysis for compliance breaches, manage product quality incidents, support incident management, and drive positive resolutions to mitigate risks.

- Collaborate across the business – Partner with procurement, food development, marketing, health & safety, operations, and training teams to embed standards and share best practice.

- Stay ahead of change – Monitor and implement new legislation, maintain policies and procedures, produce reports, and provide technical guidance to support strategic decisions.

What we'd like you to bring:

- Education & Knowledge – Minimum HNC (or equivalent) in Food or Bio Science, with strong current knowledge of food law, labelling legislation, HACCP, BRC, and quality systems.

- Technical Expertise – Proven experience in technical roles within manufacturing, retail, or foodservice, including reviewing and approving specifications, menu copy, retail pack copy, and due diligence documents.

- Skills & Competencies – Excellent communication, numeracy, and attention to detail; confident using Microsoft Office and web-based specification systems; able to work independently or collaboratively under pressure.

- Personal Attributes – Good judgement, influence, and drive; personable and solutions-focused, with the ability to build strong relationships with colleagues and supplier technical teams.

- Additional Advantages – Driving licence, experience with Fourth Recipe/Menu Engineering (Starchef), hosting audits, and conducting internal or supplier audits.

What’s In It For You?

- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [email protected].