Technical - Group Technical Administrator

Group Technical Administrator

Location: Memory Lane Cakes

Shift: Weekdays

Salary: Competitive with Opportunity for Growth

We have an opportunity for a Group Technical Administrator to join our Technical Team to support across Finsbury Food Group.

Finsbury Food Group is a leading specialty bakery manufacturer. We constantly raise quality and efficiency standards and build long-term relationships within the foodservice channel. Finsbury offer a wide range of bakery products and are a leading frozen supplier into the Foodservice sector.

The Group Technical Administrator will play a key role in supporting the Group Technical Team by ensuring the efficient processing and management of customer and consumer complaints in line with the agreed Service Level Agreements (SLA). This role is ideal for someone with strong communication skills, excellent attention to detail, and a methodical approach to managing multiple priorities in a fast-paced environment.

Based at our Memory Lane Cakes site in Cardiff, this role offers the opportunity to gain valuable experience working across multiple Finsbury sites and functions, collaborating with site technical teams and group colleagues to maintain the highest standards of product quality and customer service.

This is what you’ll actually do!

As a Group Technical Administrator, you’ll play a key role in ensuring all customer and consumer complaints are processed accurately and efficiently across the Finsbury Food Group. You’ll manage the logging of complaints within the QADEX/Ideagen system, liaise directly with customers and consumers to gather further information, and arrange the retrieval of samples where needed to support investigations.

Working closely with our site technical teams, you’ll issue and monitor complaints through to closure, ensuring all actions are completed within agreed SLA timeframes. You’ll also escalate any critical issues, prepare professional complaint responses, and handle compensation where applicable.

In addition, you’ll support the team by uploading and analysing weekly sales and complaint data to identify trends, producing reports and graphs using systems such as Power BI to ensure data accuracy and alignment. You’ll also take ownership of maintaining the integrity of technical systems, ensuring information is kept up to date, accurate, and well-organised.

Ideally this is you!

• Excellent communication and written skills
• High level of computer literacy, including proficiency in Excel (spreadsheets, percentages, and data handling)
• Strong attention to detail and a methodical approach to managing workload
• Good time management and the ability to work both independently and as part of a team
• Self-motivated and able to work under pressure
  
  

Desirable

• Background in Food Science, Food Manufacturing, or Customer Services
• Experience writing formal responses in a professional tone
  
  

What’s in it for you?

• Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
• Enhanced Pension Scheme for our employees
• Death in Service Benefit
• Free Employee Assistance Programme (open to colleagues and their families)
• Retail discounts accessible via our Benefits Hub platform!
• Refer a Friend Scheme (up to £300 per referral – T&C’s dependent)
• Employee Recognition Awards· Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!)
• An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!
  
  

Our vision is to be the leading specialty bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals. We want good people to join our company, to help our company continue to go from strength to strength. If this sounds like you, please get in contact to learn more!