Technical Business Analyst

Job Title Technical Business Analyst

Location Walsall

Package Competitive

Join Echo Professional Services and play a pivotal role in revolutionising cloud-based SaaS billing solutions. As part of the Echo Professional Services team, you will be instrumental in driving excellence, optimizing processes, and ensuring client satisfaction through effective data migration and integration. This a great opportunity for an experienced Technical Business Analyst with strong knowledge of Software Implementations with a particular focus on Data Migration.

Who We Are

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role

You will join the Echo team working on our latest product a cloud-based SaaS billing solution built around the Salesforce platform that has had a recent major launch in the UK and Australia.

As a member of the Echo Professional Services team, you'll play a pivotal role in the Implementation of Software to our clients, along with support to the Business Analysis team.

Your expertise will be crucial in driving excellence, improving processes, and providing client satisfaction.

Key Responsibilities

• Support and drive discussions and recommendations around the business migration strategy, feeding into the activity surrounding data mapping and Extract, Transform and Load (ETL)
• Support the planning activity of the workstream to ensure that all relevant activities are captured and planned in to deliver a successful phase
• Experience of process and data modelling, data mapping and business process re-engineering principles.
• Facilitate Data Mapping workshops - Drive discussion around data in order to capture and document the future state of data architecture alongside business processes and systems
• Ensure data migration works closely with other project workstreams i.e. Business Process Alignment / Integrations / Reporting.
• Provide support to the integration stream ensuring data consistency and accuracy in information and data exchanges.
• Ensure data migration supports the reporting needs of the business pre and post go-live.
• Understand the impacts to the Business Process Alignment stream when making Data Migration decisions, ensure Business Processes support data edge cases.
  
  

What You’ll Need

• Ability to support and lead discussions and provide recommendations on business migration strategies, including contributions to data mapping and Extract, Transform, and Load (ETL) activities.
• Proficiency in workstream planning, ensuring all critical activities are identified, scheduled, and managed for successful project phases
• Experience with process and data modelling, data mapping, and the application of business process re-engineering principles.
• Skill in facilitating Data Mapping workshops, driving discussions to capture and document future state data architecture, alongside related business processes and systems.
• Capability to collaborate with multiple project workstreams, such as Business Process Alignment, Integrations, and Reporting, to align efforts with data migration tasks.
• Expertise in supporting integration streams, ensuring data accuracy and consistency in information and data exchanges.
• Understanding of data migration needs to support the business's reporting requirements before and after go-live.
• Ability to evaluate the impact of data migration decisions on Business Process Alignment streams, ensuring alignment and support for data edge cases in business processes.
  
  

Desirable Skills

• SQL / SSIS / SSMS
• Salesforce
  
  

What You’ll Get In Return

• A competitive salary
• Pension scheme with employer contributions
• 25 days holiday + bank holidays
• A supportive and collaborative work environment where your ideas and contributions are highly valued
• Mentorship and guidance from experienced professionals
• 24/7 GP service.
• Access to my premier benefits – store discounts.
• Employee Well-being programme
• Free onsite parking
• Onsite Gym