Technical Account Manager

Cyolo


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Our growing Customer Success team is looking for a talented, passionate and diligent Technical Account Manager to join our great and growing Costumer Success team. A person who enjoys working closely with customers (external & internal) and a motivated individual with strong technical skills.

Requirements:

  • Enterprise customer experience and technical depth are a MUST!
  • High proficiency in networking protocols and on-premise environment
  • At least 3 years of relevant customer-facing technical work experience, preferably in the cybersecurity field
  • Strong technical background and problem-solving skills
  • Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.
  • Exceptional communication and interpersonal skills
  • Proactive and self-motivated, with the ability to work independently.
  • Ability to widely understand and balance the business needs, technical abilities and customers' satisfaction.
  • Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

A great plus but not must:

  • Experience in Cyber Security domains
  • Bachelor's degree in a relevant field (computer science, information technology, etc.)
  • Experience working with Cloud platforms

Responsibilities:

  • Act as focal point Customer Success for key costumers
  • Prepare and manage a CS on-boarding plan, monitor progress and provide periodically reviews.
  • Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets.
  • Provide timely recommendations and proactive assistance to achieve customer outcomes
  • Advocate for customers during high-severity cases, fostering long-term partnerships
  • Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting Company’s assets.
  • Explore technical specifications related to the product within the customer's environments.

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