Tech Support Eng - GBR

Come Join Our Team!   

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!

Who We Are:  

Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.

The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.

Join us on this exciting journey, as we continue to expand our business.

Responsibilities Include, But Are Not Limited To

• Carry out on-site services (commissioning/service/health check/breakdown/training) of Pulsar Measurement products installed at customer locations.
• Provide remote technical support for Pulsar products via telephone, email, Teamviewer, MS Teams and other platforms.
• Identify opportunities for repeat site service business at customer locations.
• Identify and feedback any trends with the use or behavior of Pulsar Measurement products through site services or remote technical support.
• Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
• Assist with testing new product developments as required.
• Assist with processing equipment returned for repair as required.
• Feedback any updates in H&S practices required for site activities in target industries.
• Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.
  
  

Position Requirements

• Excellent communication skills.
• Technical electrical/electronic engineering background. A formal qualification is preferred.
• A sound, logical approach to learning and problem solving.
• Good understanding of industrial measurement equipment and measurement techniques.
• Experience servicing/repairing electrical equipment
• Good understanding of on-site health and safety requirements employed throughout target industries.
• Ability to safely work alone and with others as part of a team.
• Confident and calm telephone manner.
• Full Driving Licence.
• Good time management and planning skills.
  
  

Preferred Qualifications

• A formal qualification in electronic engineering is preferred
  
  

Computer Skills

• Microsoft Office – Excel, Word, Outlook, Sharepoint
  
  

Working Conditions

• Physical Demand(s): Can lift up to 75 lbs, sitting for reasonable periods of time
• Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time
• Hazard(s): Manufacturing environment
  
  

Traits

Ability to uphold Pulsar Measurement’s mission and vision. Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.

Commitment To People And Planet

TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.