Team Support Manager - Fashion, Home & Beauty - Banbridge Outlet

Team Support Manager,

Summary

Team Support Manager

All the details

Week 1

Monday 08:00-16:00

Tuesday 10:30-18:30

Thursday 09:00-17:00

Friday 13:30-21:30

Saturday 10:30-18:30

Week 2

Sunday 10:30-18:30

Monday 10:30-18:30

Tuesday 08:00-16:00

Thursday 13:30-21:30

Friday 08:00-16:00

Purpose

Duty Manage in the absence of the next level Leader when required

Champion new ways of working within stores through an open mindset and positive attitude

Leads colleagues in delivery of task prioritising customer first

Plans, allocates and follows through on delivery of task to a consistent standard across the store

Drives on the job productivity

Supports colleagues through coaching and feedback

Uses MI to take action to drive performance

Helps maintain a safe and legal environment for colleagues and customers

Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Delivers great standards and service by putting the customer first

Acts on customer feedback to deliver improvement

Ensures the delivery of brilliant basics

Coach the team to deliver excellent standards of product presentation

Supports the delivery of plan A

Provides regular and timely feedback to line manager to support colleague performance

Supports with the training and coaching of colleagues maximising digital tools and channels

Identifies colleagues for recognition and celebrate success within the store

Provides feedback to BIG to improve colleague experience

Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action

Role models new ways of working through the use of digital tools

Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively

Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation

Maintains a safe and legal store environment

Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

Understands how M&S operates, it’s strategy, future and the role they play

Effectively manages own reactions and responses around change

Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs

Builds positive relationships by being a good listener and getting to know people by establishing a connection

In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

Support the delivery of excellent customer service and KPI’s across the store

Good level of digital capability and can access and utilise relevant systems

Good knowledge of the commercial operation, brilliant basics and operational excellence

Current working knowledge of all VM principles

A good communicator with the ability to build relationships and work within a team

A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing

Maintain high presentation standards, attention to detail and deliver on time, right first time

Interpret data relevant to the role

Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

BIG

Purpose

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising customer first
• Plans, allocates and follows through on delivery of task to a consistent standard across the store
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Uses MI to take action to drive performance
• Helps maintain a safe and legal environment for colleagues and customers
• Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often
  
  
  

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedbacktoBIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
• Role models new ways of workingthrough the use ofdigital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches,eventsand campaigns
  
  
  

Key Capabilities

• Understands how M&S operates,it’sstrategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team
  
  
  

Technical Skills/ Experience

• Support the delivery of excellent customer service and KPI’s across the store
• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliantbasicsand operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change
  
  
  

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG