Team Manager - Food - Fleet Simply Food

Marks and Spencer


Date: 4 hours ago
City: Fleet
Contract type: Full time
Team Manager - Foods - UK,

Summary

Team Manager - Foods - UK

All the details

Work Pattern

Week 1

Sunday: 08:00 - 17:00

Monday: 08:00 - 17:00

Wednesday: 08:00 - 17:00

Thursday: 08:00 - 17:00

Friday: 08:00 - 17:00

Week 2

Monday: 08:00 - 17:00

Tuesday: 08:00 - 17:00

Wednesday: 08:00 - 17:00

Friday: 08:00 - 17:00

Saturday: 08:00 - 17:00

Purpose

  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
  • Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers
  • Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
  • Ensure colleagues understand and are motivated to deliver their part
  • Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
  • Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often


Key Accountabilities

  • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
  • Supports the delivery and embedding of the business transformation plan and change initiatives for their area
  • Delivers great standards and service by setting clear expectations with store colleagues
  • Create the right culture, role modelling new digital ways of working and leadership behaviours
  • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
  • Deliver brilliant basics through the team
  • Seeks customer feedback and takes action to deliver improvement
  • Uses data and insight to improve customer instore experience, improve the operation and drive performance
  • Support the delivery of Plan A
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
  • Recruit for the team, ensuring new starters have a brilliant onboarding experience
  • Deliver all line management activities in line with company process and policy
  • Build an active working partnership with BIG, provide feedback and support the development of BIG reps
  • Deliver operational excellence to maximise product availability, minimise stock and cash loss
  • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
  • Maintain a safe and legal store environment
  • Supports visual merchandising updates across all launches, eventsand campaigns


Technical Skills/ Experience

  • Ability to lead a team to deliver excellent customer service and KPI’s across the store
  • Create the right culture, role modelling new digital ways of working and leadership behaviours
  • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
  • Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
  • Good working knowledge of VM principles
  • Good level of digital capability and an understanding and use of all systems
  • Good knowledge of the legal requirements across their area of accountability and the store
  • Knowledge of our people policies and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with colleagues
  • Good communicator and listener who will inspire, share theirknowledgeand best practices with others
  • Ability to plan and review across the week and the month
  • Ability to deliver under pressure demonstrating resilience
  • Ability to build and maintain relationships with key stakeholders across the store and region
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset


Key Leadership Capabilities

  • Successfully embeds change for lasting commercial impact and results
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Takes ownership and accountability for the success of their team
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Recognises high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
  • Uses customer feedback and market trends to guideteamswork
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business


Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Kitchen Sales Designer (part-time)

Travis Perkins plc, Fleet
1 week ago
Kitchen Sales Designer - Fleet (Part time position)Who we areWe’re Benchmarx Kitchens & Joinery, part of the Travis Perkins family since 2006. We’re all about delivering stylish, high-quality kitchens that cater to all tastes and budgets. With over 150 branches and showrooms, we offer top-tier appliances, worktops, and joinery from leading brands.We work closely with installers to design and deliver...

Nights Team Member

Welcome Break, Fleet
2 weeks ago
Nights Sales Assistant Welcome Break, Forecourt, Fleet, GU51 1AA Immediate start and full-time or part-time flexible positions available Pay up to £12.87ph plus £1 on-shift meals Are you more of a night owl than and early bird? Then we have the perfect role for you, our retail outlets are open 24 hours, and we need reliable night sales assistants to...