Team Leader/Claims Manager - Corporate & Commercial

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2 days per week in our Colchester or Bury St Edmunds office for a balanced work experience.

We have an outstanding opportunity to lead a multifaceted and ambitious team in our Claims Division. As a Claims Manager or Team Leader, you will provide first-line supervision, support, and mentoring to your team members, helping them realise their potential and develop their skills. You will play a key role in maintaining a positive and inclusive team culture where everyone can thrive.

Responsibilities:

• Support and implement operational strategy, policy and procedures to optimise the Claims service
• Identify process bottlenecks and work with the Claims Operations and Business Performance Manager to resolve
• Manage day-to-day operations, overseeing the Claims team and liaising with HR, L&D and Broking teams where necessary
• Provide regular reports to Claims Operations on team performance, using tools available including and not limited to data and dashboards
• Work closely with Client Servicing team to gain feedback on your team and help drive client service
• An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike

Experience & Professional Qualifications:

• Minimum of 3 years' experience in a team leader or managerial role leading a team within the specialist commercial claims insurance market
• Qualified to a minimum of Cert CII
• Track record of delivering results and meeting/exceeding targets whilst keeping client focus
• Insurance brokerage background with commercial experience
• Fully competent in the use of Microsoft Office products

Knowledge:

• Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.