Team Leader (Manchester Airport)

Department: Concessions

Location: Manchester Airport

Compensation: £12.50 / hour

Description

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.


• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.


• Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.


• Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.


• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.


• Foster a collaborative work environment within the team.

Who you are:

• Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.


• Able to undertake a criminal record check.


• Passionate about delivering excellent customer service and have a customer-centric approach to your work.


• Strong leadership qualities and can effectively lead and motivate a team to achieve goals.


• Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.


• Promote dynamic environments and can adapt quickly to changing circumstances and priorities.


• Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.


• Flexibility in hours, airport shifts can start at 3am.


• Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.


• … A pasta lover!

What we can offer:

• Competitive salary to attract best talent


• Join a dynamic, fast-moving & diverse team


• Duty free discounts excluding alcohol and cigarettes


• Regular team socials and pasta tastings


• Free Pasta Evangelists products


• Referral bonus Scheme


• Cycle to work scheme


• 28 days of paid annual leave (bank holidays inclusive)