Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators
Accelleron
Date: 1 day ago
City: Telford
Contract type: Full time
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Job Summary
Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.
Your Responsibilities
Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate
Job Summary
Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.
Your Responsibilities
- Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).
- Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
- Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
- Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
- Operational Excellence: Provides recommendations to management to improve operations and customer service.
- Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
- Diploma in Mechanical Engineering or similar field.
- Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
- Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
- Working in difficult environment (temperature, noise, dirt)
- Willingness to travel to client locations for on-site support and to work irregular hours as needed.
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parentals leave program.
Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate
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