Systems Analyst

Job Description

• Suffolk County Council - Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid
• £38,223 per annum (pro rata if part time)
• 37 hours per week, Flexible working options available
• Permanent
  
  
  

Suffolk County Council is different. We're a modern, flexible, and forward-thinking organisation that's constantly evolving to meet the changing needs of our communities.

As a Systems Analyst with us, you'll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be?

• Would you like to work in an exciting and rewarding role within IT, developing and supporting our Customer Relationship Management (CRM) solutions, across Suffolk County Council?
• Are you passionate about using technology to improve service efficiency?
• Do you enjoy learning and implementing new, cutting-edge technologies?
  
  
  

We are looking for a Systems Analyst to work in the Automation Centre of Excellence team, to develop, support and grow our CRM solutions, as part of business change projects and process improvements.

Your Role And Responsibilities

• delivery and support of solutions in our CRM, GOSS
• designing and building effective solutions in our CRM, to a high standard
• liaising with suppliers, transformation programmes and customers regarding upgrades, requests for change and service enhancements
• supporting the Product Owner to assess and prioritise product backlogs and associated product roadmaps
• developing personal expertise in the CRM technologies being used
• identifying risks and issues to the Product Owner, articulating potential impacts and recommending/ implementing appropriate mitigations.
  
  
  

You will need

• an analytical mindset and a strong ability to problem solve
• to be effective at communicating information with stakeholders at all levels
• a positive approach to challenging priorities.
  
  
  

You can view a full list of requirements in the  Job and Person Profile (docx) . If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application

The team

The role is within the Automation Centre of Excellence that is hosted within one of the IT Product teams and serves all directorates of the Council. The team is responsible for the end-to-end provision, management, and continued development of automation processes and technologies covering Robotic Process Automation (RPA), interface and CRM technologies. We can offer you a varied role working on projects all across the organisation and an excellent opportunity to start a career in an exciting area of IT.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk)

For more information

Please contact Dan Backham (he/him) for a casual conversation. You can reach them by emailing [email protected]

How To Apply

Step 1 - Read the Job and Person Profile (docx) .

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx) .

• What experience do you have with Customer Relationship Management (CRM) systems or similar technology platforms?
• Tell us about a complex technical challenge you've solved. What approach did you take to analyse the problem and develop a solution?
• Describe a situation where you had to communicate technical information to non-technical stakeholders. How did you ensure they understood the key points?
• Can you provide an example of how you've successfully worked across different teams or departments to deliver a technology solution?
  
  
  

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30 pm, 27 November 2024.

Interview date: 12 and 13 December 2024.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day
  
  
  

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .