System Support Analyst (Internal Only)

Internal Applicants Only

The role is based in the Cambridge Research Office (CRO) of the University, and is tasked with effectively delivering support for the underpinning systems and processes that support the work of the Research Office at the University.

The post holder provides an essential role in the division, supporting the Research Office, Schools and Departments in their use of Research Administration Systems and providing a central point for departmental queries. The role will be a member of a team of Service Analysts responsible for responding to queries from colleagues, investigating issues and liaising with technical teams, both internal and external. The Analyst will work alongside the Research Office stakeholder service function/coordinator to respond and assist in achieving outcomes relating to the support of the University's research funding portfolio.

The purpose of the role will be to deliver support, maintenance and improvement of research systems, processes, focussing on the more established systems some of which are being retired. The role holder will develop a thorough understanding of the relevant business systems and associated business processes so that they can provide informed support and guidance to users of the systems, and recommend and assess improvements to process efficiency and effectiveness. The role holder will liaise with UIS, system providers and Research Office experts for problem resolution and solution implementation where appropriate.

Key Responsibilities

• Be a first point of contact for queries and issues relating to research administration systems and processes.
• Be responsible for support of the research business systems on a day-to-day basis triage calls to other teams where necessary.
• Be responsible for the administration of business systems, including access, configuration, monitoring and performing data imports from other sources.
• Analyse business requirements and design and assist in writing functional specifications of suitable solutions using various methods, software products and tools.
• Contribute proactively to enhancing existing services through implementing improvements and making recommendations.
• Maintain expertise in the research administration business systems used to support the relevant services, understanding the capabilities and functionality such systems provide.
• Provide/support local training on research administration business services, techniques, IT use and realising solutions' benefits.
  
  

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If you have questions about the application process, contact [email protected].

Please quote reference EW47569 on your application and in any correspondence about this vacancy.

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