System Co-ordination Centre (SCC) Operational Manager
Midlands and Lancashire Commissioning Support Unit
Date: 3 days ago
City: Preston
Contract type: Full time
Job Overview
Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.
The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.
Please note: this service is planned to transfer from Midlands and Lancashire Commissioning Support Unit (MLCSU) to Lancashire and South Cumbria Integrated Care Board (LSC ICB) on 1 st December 2024. Therefore due the recruitment timescales it is expected that the successful applicant will be employed by LSC ICB on appointment
Main duties of the job
The SCC is responsible for coordinating the flow of urgent care across the Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level , working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.
The post holder will be expected to work flexibly to cover these hours on a seven day rota, and with the expectation for significant on site presence with the majority of weekday shifts worked on site at County Hall in Preston.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
Working for our organisation
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.
The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.
Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.
MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.
MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Detailed Job Description And Main Responsibilities
We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work.
The Post Holder Will
Jennifer Butterworth - 01772 952363 or [email protected]
Person specification
Essential
Essential criteria
Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.
The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.
Please note: this service is planned to transfer from Midlands and Lancashire Commissioning Support Unit (MLCSU) to Lancashire and South Cumbria Integrated Care Board (LSC ICB) on 1 st December 2024. Therefore due the recruitment timescales it is expected that the successful applicant will be employed by LSC ICB on appointment
Main duties of the job
The SCC is responsible for coordinating the flow of urgent care across the Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level , working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.
The post holder will be expected to work flexibly to cover these hours on a seven day rota, and with the expectation for significant on site presence with the majority of weekday shifts worked on site at County Hall in Preston.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
Working for our organisation
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.
The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.
Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.
MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.
MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Detailed Job Description And Main Responsibilities
We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work.
The Post Holder Will
- Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance.
- Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception).
- Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety.
- Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB.
- Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC.
- Be responsible for the running of the System Control Centre
- Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
- Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets
- Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning.
- Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota.
- Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation
Jennifer Butterworth - 01772 952363 or [email protected]
Person specification
Essential
Essential criteria
- Significant experience in the provision of advice to senior stakeholders on a range of complex topics
- Highly developed analytical skills including the ability to interrogate quantitative and qualitative data sources.
- Ability to think strategically and develop innovative and workable solutions to complex problems
- Ability to understand a range of complex information quickly and make decisions, particularly where opinions are divided or where there is no obvious solution
- Knowledge of ICB processes relevant to the SCC
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Bank Residential Support Worker
Aspris,
Preston
3 days ago
There is no better time to start a career within residential childcare than now!Would you like secure employment where you can progress your career?If you would like to build a career that gives you genuine sense of achievement and fulfilment knowing that you can have a positive impact on the young people we support, then look no further and apply...
Retail Cleaner
Arcus FM,
Preston
1 week ago
Let’s keep Sainsbury’s Clean Do you enjoy working in a customer focused environment to ensure cleanliness? Do you love working as part of a team to produce sparkling results for customers? At Arcus, cleaners are a vital part of our company, and we are looking to recruit a part time In-store Cleaner based in Sainsbury's Bamber Bridge store on a permanment...
Warehouse Operative
DHL eCommerce UK,
Preston
3 weeks ago
Position: Warehouse OperativeContract Type: Permanent – 40 hours per week Location: Preston Shift: Nights Monday – Friday – 00:15- 09:00Hourly rate: £11.44 +night shift allowanceWhy choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer...
