Support Secretary

Job Overview

Working as part of a team the post holder will be required to provide an efficient and effective secretarial service to the team, supporting the delivery of a high quality service to patients and staff.

Applicants must be extremely flexible to meet the needs of the service, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills.

Sufficient medical secretarial experience and knowledge of the Patient Administration System (WPAS) is essential.

Main duties of the job

The post holder will provide an efficient high quality typing and administration service to support the medical secretarial team. Support the team in the management of patient’s medical case notes and effective filing system and supporting the patients along the defined patient pathway.

Will undertake and solve routine problems following departmental standard operating procedures (SOPs) such as; locating case notes, filing , tracking case notes, addressing waiting list issues, liaising with patients regarding cancellations of clinics using, simple rules and tools, escalates when necessary and will makes judgements involving straightforward work related facts or situations, and escalate any issues when necessary.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

Essential criteria

• Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
• RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word
• NVQ level 3 or equivalent knowledge and experience or willing to work towards
  
  

Desirable criteria

• IT related qualification( CLAIT plus or ECDL).
• NVQ Customer Service L2
• L2 Medical terminology.
  
  

Experience

Essential criteria

• Knowledge of a range of administrative processes
  
  

Desirable criteria

• Experience of working within the NHS/Office
  
  

Skills

Essential criteria

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Ability to meet deadlines.
• Excellent Customer Service Skills
• Flexible and Adaptable to changing service demands
• Ability to meet deadlines/Good Organisational Skills
  
  

Desirable criteria

• Proficient in use of Microsoft office applications.
• Welsh Language speaker
• Experience of using patient administration systems
  
  

Knowledge

Essential Criteria

• Evidence of Continual Personal development
• Evidence of secretarial role including progress chasing
• Ability to work to established policies, service level agreements and key performance indicators.
  
  

Desirable criteria

• Knowledge of NHS Organisations
  
  

Personal Qualities

Essential Criteria

• Good team working ethic Approachable/friendly Confident manner Reliable Develops own practice through reflection and learning Empathetic