Support Engineer

IT Support Engineer

Remote - Northern Ireland

Global Tech & Cloud Services | Work From Home | Competitive Salary

Join a fast-growing global technology company delivering world-class IT support, infrastructure, and collaboration solutions to leading international brands. This is a chance to work with cutting-edge technologies across Cloud, Networking, and AV — helping to shape the future of intelligent, connected workplaces.

The Role

As an IT Support Engineer, you’ll provide technical support to global clients while maintaining and improving a modern IT infrastructure built on emerging technologies like Cloud, RPA, and AI. You’ll work remotely with colleagues across regions, ensuring smooth operations, minimal downtime, and top-tier service delivery.

What You’ll Do

• Provide 1st-line and 2nd-line IT support via phone, email, and remote access.
• Troubleshoot hardware, software, networking, and AV issues across enterprise environments.
• Collaborate with on-site teams and external vendors to resolve complex incidents.
• Maintain systems performance and resilience through backup, recovery, and security practices.
• Monitor and implement emerging tech improvements (Cloud, automation, and collaboration tools).
• Manage multiple tickets in line with SLAs while delivering an excellent client experience.
• Contribute to continuous improvement by identifying process and technology upgrades.

What You’ll Bring

• Proven background in IT support or engineering within enterprise or MSP settings.
• Strong troubleshooting and communication skills – able to simplify the complex for any audience.
• Experience supporting hardware, networking, or AV technologies (Microsoft, Cisco, QSC, etc.).
• Passion for learning and developing across Cloud, AI, and automation tools.
• Self-motivated, adaptable, and comfortable working across time zones and rotating shifts.

Nice to have:

• Degree or certifications in IT (CompTIA, Microsoft, Cisco, or ITIL).
• Experience with collaboration platforms (Microsoft Teams, Cisco Webex, Crestron, Biamp).
• Familiarity with WAN, VPN, SD-WAN, or network security solutions.

Why Apply?

Work with some of the world’s leading technology and enterprise brands.

Exposure to next-gen tech including Cloud, AI, and automation platforms.

A culture that rewards learning, teamwork, and innovation.