Support Analyst

Hybrid | Commutable to Chelmsford and London

Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services.

With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.

We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.

• Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share information and build relationships.
• Accountability - Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.
• Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.
• Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.
  
  

Position:

We’re looking for a Support Analyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction.

What you’ll do:

• Provide first-line support for enterprise (re)insurance and treasury applications
• Investigate incidents, triage issues, and escalate where necessary
• Communicate clearly and professionally with clients and colleagues
• Collaborate with developers, engineers, and third-party vendors
• Contribute to knowledge sharing and continuous service improvement
• Analyse support data, track trends, and help reduce ticket backlogs
  
  

Requirements:

What we’re looking for:

• 6+ months’ experience in the software industry
• 6+ months’ customer service experience
• Broad IT knowledge with strong problem-solving skills
• Excellent written and verbal communication
• A self-starter who is collaborative and eager to learn
• Interest in developing skills in SQL, Azure Cloud, insurance/reinsurance, banking/treasury, or BI tools
• Experience with ticketing systems and SLAs (desirable)
  
  

Other information:

Why join us?

This role offers exposure to international clients, modern technologies, and varied career growth opportunities - whether you see your future on a business or technical path.