Strategic Account Manager (Remote)

The Strategic Account Manager is responsible for driving Client Health, Insight, Value Creation, and Revenue Growth with a portfolio of our key clients. The overall objective is ensuring that our clients derive best value from the Circana Supply Chain tools and solutions; through insight and action from factory to shelf using our best in class technology, analytics and data, ultimately improving Availability and driving Sales.  

You will be joining our Supply Chain Knowledge Centre, one of the newer capabilities within Circana. Supply Chain and Retail Execution have seen numerous challenges and disruptions, and with the explosion of Omni Channel our capabilities have never been more relevant. You will be working with some of the UK’s leading FMCG companies, and most recognised brands. In this role you will work alongside a team of Account Managers and be mentored, trained, and supported to become a high performing member of the team.

This role will include working regularly with clients both remotely, and with occasional travel to their offices within the UK. The candidate will also be expected to attend periodic team meetings, including at our Bracknell or Hammersmith offices. Therefore, having flexibility to travel will be critical to the success of this role.

Main role responsibilities:

• Consult with clients to understand their key objectives and challenges, to identify what is most important to them.
• Work collaboratively with clients in translating data and analysis into insight and action, providing optimum value from Circana tools and solutions
• Drive usage and adoption of our products and services, through client onboarding, training and support
• Build high quality relationships and Joint Business Plans to drive value delivery
• Document value delivered through Scorecards and Success Stories
• Delivery of contract renewals (in partnership with Commercial Directors) and igniting growth through business consultancy and identifying opportunity for expansion
• Core KPIs – Client Health Scores, Contract Retention, Revenue & EBITDAC growth
  
  

  

People Leadership:

• There are no direct reports to this role, you will work in a team and report to a Senior Account Manager / Director
  
  

Skills and Experience:  

• Excellent people skills and ability to build strong relationships with customers at all levels and across many functions
• Strong analytic and data analysis skills, ideally gained though experience with EPOS or syndicated data (eg Nielsen or Circana) 
• Experience of working within a CPG or Retailer in a Commercial, Category or Supply Chain role is highly valued.
• A solid understanding of Supply Chain forecasting and replenishment policies and practices.
• Working knowledge of enterprise software applications (e.g. SAP, Retail data portals) would be advantageous
• Strong project and workload management skills, and proactive management of internal and external stakeholder expectations
• Demonstrates planning, leadership, communication, interpersonal and presentation skills   
• Seeks out and engages in learning opportunities to continually develop skills
• Proficiency across MS tools; Excel, Word, Powerpoint, Teams is a must
  
  

Circana Behaviours

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.
  
  

Location

This position can be located in the following area(s): UK

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.