Strategic Account Director, EMEA

The ideal candidate will be based in or near London, or able to travel there regularly for client meetings, and should also be willing and able to travel across Europe for additional client engagements as needed.

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.
  
  

About the role:

The CPG Global Account Director is a strategic leadership role responsible for managing and growing relationships with Pacvue’s key global clients. This role involves driving client success through innovative strategies, ensuring high levels of customer satisfaction, and achieving business growth targets.

Responsibilities:

• Commercial Oversight
• Own and grow the commercial relationship with global enterprise accounts by continuously demonstrating business value to key stakeholders, driving expansion opportunities, and being fully accountable for revenue performance and net revenue retention (NRR).
• Client Relationship Management:
• Develop and maintain strong relationships with key stakeholders within the client organizations.
• Serve as the primary point of contact for global clients, understanding their needs, and ensuring their satisfaction.
• Provide voice of the customer feedback to the Product Team and broader org.
• Strategic Planning and Execution:
• Develop and implement strategic account plans to drive growth and achieve business objectives.
• Identify opportunities for business development and create tailored solutions to meet customer needs.
• Business Expansion:
• Proactively seek expansion opportunities within existing accounts.
• Collaborate with internal teams to develop proposals, presentations, and pitches for expansion opportunities.
• Financial Support:
• Support strategic account budget management, forecasting, and financial performance.
• Ensure profitability and revenue growth through effective financial planning.
• Market and Industry Analysis:
• Stay informed about industry trends, competitive landscape, and market dynamics.
• Provide insights and recommendations to clients based on market analysis.
  
  

Skills & Qualifications:

• 7 + years of experience in account management or sales within the CPG industry.
• Proven track record of managing large, complex accounts on a global scale.
• Excellent communication and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Financial acumen and ability to manage budgets and forecasts.
• Leadership and management skills.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel internationally as required.
  
  

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.