Store Manager

Hotel Chocolat


Date: 18 hours ago
City: Harrogate
Contract type: Full time

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.


We’re looking for a Store Manager to support and lead the retail team alongside the Assistant Store Manager in our Harrogate store.


Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.


You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.


SHOW US HOW IT´S DONE


  • Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
  • Drive store sales and profit plan and take action to maximise performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.


WHO YOU ARE & WHAT YOU HAVE


  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and as a whole.
  • A passion for chocolate, our brand and for giving the best service to our guests.


For your hard work and commitment, we will give you:


  • A competitive salary
  • Incentives based on performance
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia
  • We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
  • A chance to work in an exciting, innovative and expanding company


If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!


About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Bank Healthcare Support Worker

Cygnet, Harrogate
2 days ago
We are looking for an outstanding Bank Support Worker with a passion for delivering excellent care.You’ll have the opportunity to work flexible bank shifts at Cygnet Harrogate Hospital. This is a long-established mental health hospital that provides an emergency admissions service across two acute wards.Haven Ward is Cygnet Hospital Harrogate’s 19 bed acute mental health service for men. The ward...

Electrical Maintenance Technician (TS/SCI w Poly Clearance Required)

Fluor Corporation, Harrogate
2 weeks ago
At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in,...

Signals Analyst

BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD, Harrogate
3 weeks ago
Remote WorkNoJob NumberR0221916Location:Harrogate,GBShare Job ViaShareFacebookLinkedInXEmailSignals AnalystThe OpportunityCritical decisions are made every day in our government. What if you could use your technical skills to help them make informed decisions? As an analyst, you will be responsible for examining radar emissions, signals, and other electronic data to identify and assess foreign electronic capabilities. You will use advanced signal processing tools and...