Staff Bank Admin and Medical Receptionist - Kernow Health CIC

Summary

Job summary

Note to all prospective candidates – the advert stipulates the location is Truro, which is where Kernow Health CICs HQ is located. However, Staff Bank shifts can arise at any of the GP Practices located throughout Cornwall. For the purpose of this advert, we are inviting applications from those who wish to work in Central and West Cornwall.

Kernow Health CIC proudly hosts the Staff Bank on behalf of all General Practices in Cornwall, and we are looking for dedicated and flexible Admin & Medical Receptionists to cover short-term vacancies at GP practices as and when required. As part of our flexible workforce, you will help to ensure that practices have sufficient cover to deliver their services while helping to support patients on their health and wellbeing journey. Naturally, this is a busy and challenging role where no two days are the same.

Working via the Staff Bank will offer you the flexibility to travel within an agreed radius from your home address, on days that suit you, which enables you to balance your work and home life.

Our only expectations are that those who are registered with the Staff Bank work at least 3 shifts within a 6-month period and keep up to date with mandatory training which we pay you to complete.

Please note, we reserve the right to close the advert early should there be a significantly high level of applications.

Main duties of the job

You will be responsible for the general administrative and reception duties within a Practice and work with established processes, policies and procedures to provide a comprehensive high-quality service. Dealing efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team, and assisting patients to access our services and those available in the wider community. You will be working across different GP practice settings and locations, and working with different IT systems and processes, particularly EMIS and/or SystmOne.

We are looking for caring, compassionate, and enthusiastic team members with an interest in patient care, good communication skills and a positive attitude.

About Us

Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall.

Working With Us, You Will Benefit From

• Employee benefit programme through Vivup!
• 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
• Being part of a local, agile and innovative team.
• Access to a great support network within a multi-professional team.
• Access to pension scheme, sickness, maternity and paternity pay.
• Access to training and continuous professional development through the Cornwall Training Hub.