Spanish Customer Service Representative

Key Details

Salary: £23,809.50 per annum pro-rated, paid monthly

Benefits: Regular incentives, plus 30% discount for all Coach and Kate Spade products!

Opening Hours: Shifts between Monday to Friday, 08:30 to 20:00, Saturday 08:00 to 17:00

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 2 weeks, fully paid

Location: Work from Home, UK-based only

Start Date: ASAP

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Spanish-speaking Customer Service Representative with Foundever, you’ll provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories client!

You’ll support our customers via phone, email, live chat, WhatsApp, and social media. Everyday will bring new opportunities to help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues.

With our comprehensive training behind you, you’ll handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience.

Who will I be helping?

You will support customers of our luxury clothing and accessories client – whether they’re shopping for a statement handbag or seeking help with a recent order, your role is critical to ensuring their experience reflects the same quality and care that define their brand.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Experience: Previous customer service experience, ideally within a multi-channel contact centre
• Language: Fluent in Spanish, both oral, written and listening is a must have
• Customer-Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
• Adaptable: Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
• Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers
  
  

Who are Foundever?

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever?

At Foundever, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus , for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever is a place where 84% of people grow.

How To Apply

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your Spanish skills, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.
  
  

Apply Now! We look forward to reviewing your application.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at [email protected]. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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