Soho Support Coordinator - Member Services

Soho House & Co


Date: 12 hours ago
City: Remote
Contract type: Full time
Remote
The Role...

Our Soho Support Team (SST) is responsible for providing creative solutions and fast, to our members and customers globally, across Membership, Bedrooms & Soho House Retail. We offer memorable experiences and deliver industry leading service to all.

Here in the Member Services team our focus is to offer memorable experiences and deliver industry leading service to all. You will play a key role in supporting our members in getting the most from their membership. With new house openings globally, this is an exciting time to be joining our team and we’re looking for Coordinators to deliver a first-class service to our members via phone and email.

Main Duties…

  • To be an enthusiastic and proactive first point of contact for Soho House member queries via telephone and email. Responding to these in a timely manner, whilst adhering to the departments SLA’s.
  • Providing information to prospective members about our membership offering and application process
  • Supporting members with General Enquiries, restaurant reservations, member event bookings, House policies etc.
  • Use systems including Salesforce, OpenTable and Natterbox to interact with members by phone and email.
  • Completing general membership administration tasks
  • Supporting other departments with information requests etc.
  • Any ad-hoc projects given by the Soho Support Manager / Team Lead

This Role Is For You If...

  • Are passionate about providing first class customer service, bringing great energy throughout your shift
  • Are an excellent problem-solver
  • Thrive in a fast-paced team environment
  • Have experience of working in a customer facing role
  • Have excellent verbal and written communication skills in English
  • Are IT proficient with excellent knowledge of Microsoft Office
  • Are great with new systems
  • Are highly motivated, adaptable and have great attention to detail
  • Are resilient and happy to deal with complaints through to resolution
  • Enjoy working within a team in order to collaboratively find solutions
  • Are able to work flexible shift patterns including evenings, weekends and bank holidays
  • Are able to work shifts from home
  • Are keen to learn more about Soho House

Desirable Experience...

  • Salesforce or other CRM system
  • OpenTable or other reservation system
  • High volume of contacts by phone and/or email
  • Luxury hospitality or Members environment

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Soho Friends Membership - House Membership After 1 Years Service.
  • 50% off Food & Drink, 7 days a week
  • Weekly Pay
  • Life Assurance
  • Birthday Day Off
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In Office Dog Policy
  • Season Ticket Loan
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Content and PR Specialist

Innova Market Insights, Remote
5 days ago
About the jobAs a Content and PR Specialist, you’ll be the voice of Innova Market Insights, creating impactful content, building media relationships, and enhancing our brand’s visibility. Working closely with internal teams, you’ll align communication strategies with business goals, positioning us as a trusted thought leader in the market research industry.About Innova Market InsightsINNOVA MARKET INSIGHTS is a global leader...

Business Development Manager - Chase Erwin

Panaz, Remote
6 days ago
Role OverviewChase Erwin, part of the Panaz Group, is seeking a commercially driven individual to join our growing team as a Business Development Manager. This is an exceptional opportunity for a confident professional with a passion for luxury textiles and interiors, keen to develop new business opportunities, nurture client relationships, and contribute to the ongoing growth of our leading, design-focused...

Pearson International Technical and Vocational education and Training (TVET) Trainer International Applicants - Fully Remote

TES FE News, Remote
1 week ago
Job OverviewJob DescriptionPearson International Technical and Vocational education and Training ( TVET ) TrainerRole SummaryA s a Pearson International TVET Trainer you will be responsible for delivering online, and face to face courses internationally .TVET Trainers are required to keep up to date with changes in the education sector and the latest developments in their subject area. There would also...