Software Operations Specialist

Job description:

Software Operations Specialist

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

The Software Operations Specialist will provide efficient operational and administrative support to Westcoast Cloud partners.

This role requires strong organisational skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be proactive, solutions-focused, and able to collaborate effectively across teams and with external partners.

Your Day-to-Day Responsibilities Will Include:

• Place software orders accurately with a target of 99% accuracy. Orders will be for various software vendors including Microsoft, Adobe, Foxit and Avast
• Understanding various vendor software portals
• Set up contracts, and maintain and update internal records
• Chase outstanding customer orders
• Log licence change requests and similar administrative tasks
• Deal with customer order cancellations
• Deal with general order enquiries and liaise with customers by phone and email
• Complete backorder reports
• Liaising with Software Licensing Specialists and other internal departments to complete orders
• Keep knowledge up to date with all software agreement programs
• Reporting to Software Licensing and Operations Manager

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Previous administration experience is beneficial but not essential
• Understanding of Microsoft Excel and Outlook
• The ability to adapt during busy periods and prioritise where needed
• Excellent attention to detail
• Good grammatical and numerical skills
• Good organisational skills
• Motivated
• Good interpersonal skills

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• The role offers a basic salary of £24,000 to £26,000, depending on experience, with an additional commission potential of up to £5,000 per year.
• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.