Social Host

deverellsmith


Date: 2 weeks ago
City: Southall
Contract type: Full time
Key Responsibilities

Member & Guest Experience

  • Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information.
  • Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells.
  • Respond to enquiries and concerns with empathy and clarity-always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for.
  • Be a calm, supportive presence at Reception-offering guidance, community knowledge, and safeguarding awareness at all times.

Reception Administration

  • Manage bookings, room moves, onboarding and renewals using our internal systems.
  • Complete daily check-in and check-out tasks in line with timelines and checklists.
  • Keep all member and guest records up to date, including agreements, payments, and documentation.
  • Track data across master trackers and cloud systems to support reporting and consistency.
  • Respond to calls and emails in a timely, brand-aligned way.
  • Support Sales with internal room tours and onboarding assistance.
  • Process receipt updates and assist the FOH Manager and GM with administrative requests.
  • Record, bag, and store lost property according to policy.
  • Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead.

Operational Support

  • Monitor Reception and communal supplies, and flag when stock needs replenishing.
  • Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues.
  • Review CCTV footage when authorised by FOH Manager or GM.
  • Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies.
  • Coordinate with Housekeeping and Maintenance for room readiness and guest needs.
  • Support Reception duties such as shuttle bookings, parcel handling, and sign-ins.
  • Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged.

Compliance & Communication

  • Follow SOPs, daily checklists, and operational guidelines with care.
  • Complete required training and compliance tasks on time.
  • Provide clear, structured handovers at the end of each shift.
  • Stay aligned with updates, procedures, and training to keep the team informed and consistent.

What You'll Bring

  • Previous experience in hotels, co-living, serviced apartments, or aparthotel reception.
  • Strong multitasking and organisational skills, with the ability to stay calm under pressure.
  • Excellent communication and a professional, approachable manner.
  • Confidence and composure in sensitive situations.
  • Intermediate computer skills and comfort using booking and admin systems.
  • High attention to detail and a proactive, team-first approach.
  • Independence, accountability, and a desire to learn and grow.
  • Open, kind, and solution-focused communication style.

The Package

  • Salary: £29,000 per year - we believe great work deserves recognition.
  • Hours: 4 days on, 4 days off - full-time rotation (8am-8pm), including weekends.
  • Holidays: 20 days per annum including bank holidays
  • Perks & Benefits:
    • Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities
    • Welcome to join our weekly events programme-from creative workshops to social mixers, you are part of the community too
    • (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.)
You'll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space-for our members and for each other.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Retail Assistant

Holland & Barrett, Southall
4 days ago
Job Type: PermanentStore Location: The Broadway, SouthallHours: 12 hours per weekSalary: £13.70 per hour, 25% colleague discount, 28-days annual leave pro rataTHE JOBAre you passionate about customer service? Keen to build a Career with the largest UK Health and Wellness Retailer?Then look no further…Our Retail Assistants are the central point of our customer contact and paramount in our business's success,...