Social Host

deverellsmith


Date: 5 hours ago
City: Southall
Contract type: Full time
Key Responsibilities

Member & Guest Experience

  • Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information.
  • Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells.
  • Respond to enquiries and concerns with empathy and clarity-always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for.
  • Be a calm, supportive presence at Reception-offering guidance, community knowledge, and safeguarding awareness at all times.

Reception Administration

  • Manage bookings, room moves, onboarding and renewals using our internal systems.
  • Complete daily check-in and check-out tasks in line with timelines and checklists.
  • Keep all member and guest records up to date, including agreements, payments, and documentation.
  • Track data across master trackers and cloud systems to support reporting and consistency.
  • Respond to calls and emails in a timely, brand-aligned way.
  • Support Sales with internal room tours and onboarding assistance.
  • Process receipt updates and assist the FOH Manager and GM with administrative requests.
  • Record, bag, and store lost property according to policy.
  • Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead.

Operational Support

  • Monitor Reception and communal supplies, and flag when stock needs replenishing.
  • Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues.
  • Review CCTV footage when authorised by FOH Manager or GM.
  • Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies.
  • Coordinate with Housekeeping and Maintenance for room readiness and guest needs.
  • Support Reception duties such as shuttle bookings, parcel handling, and sign-ins.
  • Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged.

Compliance & Communication

  • Follow SOPs, daily checklists, and operational guidelines with care.
  • Complete required training and compliance tasks on time.
  • Provide clear, structured handovers at the end of each shift.
  • Stay aligned with updates, procedures, and training to keep the team informed and consistent.

What You'll Bring

  • Previous experience in hotels, co-living, serviced apartments, or aparthotel reception.
  • Strong multitasking and organisational skills, with the ability to stay calm under pressure.
  • Excellent communication and a professional, approachable manner.
  • Confidence and composure in sensitive situations.
  • Intermediate computer skills and comfort using booking and admin systems.
  • High attention to detail and a proactive, team-first approach.
  • Independence, accountability, and a desire to learn and grow.
  • Open, kind, and solution-focused communication style.

The Package

  • Salary: £29,000 per year - we believe great work deserves recognition.
  • Hours: 4 days on, 4 days off - full-time rotation (8am-8pm), including weekends.
  • Holidays: 20 days per annum including bank holidays
  • Perks & Benefits:
    • Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities
    • Welcome to join our weekly events programme-from creative workshops to social mixers, you are part of the community too
    • (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.)
You'll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space-for our members and for each other.

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