Smart Hands Technician

Role: Smart Hands Technician

Location: London, United Kingdom

Salary: Competitive salary and package dependent on experience

Career Level: Analyst/Senior Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

In our team you will learn:

A focus on your strengths and continuous coaching from senior colleagues enable fast-paced progression with competitive rewards.

You’ll benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools

This position works onsite in the City of London, in the offices of a major financial institution.

Major Duties And Responsibilities

Support meeting room technology, telephony and audio visual equipment.

Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.

Handle trouble tickets, using the defined tracking and trouble management system. Provides prompt response to trouble and change tickets using the defined tracking and trouble management system.

Rack and stack, or install equipment including: meting room technology, network switches and routers, servers, storage and data management devices, power distribution devices, patch cable network connections to equipment including copper and fiber, any other equipment necessary for operations.

Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call rotation basis.

Skills/Abilities/Knowledge

Proven ability to maintain and build a strong customer focused service environment

Ability to create and maintain clear and detail oriented documentation of processes and procedures

Proficient in Visio, Microsoft Office, ServiceNow, SharePoint and Internet Technologies

Proven knowledge of ITL process including: change management ,service requests, problem management and incident management processes.

Education

Associate's degree (A.A.) or equivalent from two-year College or technical school or equivalent combination of education and experience and A+ Certification or CDCP

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Closing Date for Applications: 31/01/2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.