Site Operations Manager

About The Role

As our Site Operations Manager, you will play a critical role in driving the success of our sites based at one of the following sites Clapton, Dartford, Barking and Grays, (however may be required at any of our London site), ensuring operations run safely, efficiently, and in full compliance with regulations. You will spearhead efforts to improve profitability while enhancing the experiences of both customers and colleagues.

In this role, you will manage the day-to-day operation of our bus services, ensuring customer needs are met and performance targets are achieved within budget. You will also take ownership of Health and Safety, while promoting our company values to foster an inclusive workplace that reflects the diversity of the communities we serve.

Your Typical Day Will Involve

• Overseeing the implementation of the Company Health & Safety Policy and ensuring legal compliance through the Arriva HS&E Management System.
• Leading the site team to deliver excellent service that meets stakeholder needs.
• Building strong relationships with local businesses and authorities to understand and serve customer needs.
• Promoting Arriva's values, including Equality, Diversity & Inclusion, and fostering high team performance.
• Collaborating with Trade Unions and staff to ensure smooth operations and service excellence.
• Driving continuous improvement through reviewing networks, customer feedback, and financial performance.
• Helping shapes the site’s budget and business plan, controlling costs, and boosting revenue.
• Encouraging innovation, team empowerment, and decision-making to push the business forward.
• Sharing best practices across UK Bus sites and supporting Corporate Social Responsibility initiatives.
  
  

You will be required to become the Transport Manager on the Operator's Licence for the garage you will be responsible for. (full support provided)

About You

Your experience is likely to originate from the following:

• A fast-paced, customer-focused environments where you were managing multiple sites while taking charge of profits and losses, helping to boost revenue and control costs.
• You led and developed large teams across different locations while building good relationships with Unions.
• You could have worked in the Operations department across various industries, including public transport, logistics and supply chain, aviation, and facilities management.
  
  

Your Personal Qualities Are Just As Important

• You’ll share our values of caring passionately, doing the right thing, and making a difference.
• You’ll have friendly and empathetic nature to foster positive relationships with both team members and colleagues
• You’ll enjoy a busy, varied and responsible role, where you can own problems and find opportunity
  
  

You Will Benefit From

• An annual salary of £50,000 – £53,000 per annum
• You’ll enjoy complimentary travel on all TfL routes for you and a friend or family member after three months with us
• Transport Manager Allowance (must hold a CPC, if not, you will need to obtain one)
• 25 days’ holiday, with an option to buy up to 5 more
• Access to Employee Assistance programme
• Pension contribution
  
  

We know changing jobs comes with its challenges. If there is anything we can help you with, or if you have specific requirements, please let us know.

Closing date: 1st November 2024

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.