Shift Lead - Food - Newport Gwent Simply Food
Marks and Spencer
Date: 4 hours ago
City: Newport
Contract type: Full time
Team Support Manager,
Summary
Team Support Manager
All the details
Work Pattern:
Week 1:
Sunday: 09:00–17:00
Monday: 12:15–20:15
Wednesday: 12:15–20:15
Thursday: 12:15–20:15
Friday: 12:15–20:15
Week 2:
Monday: 12:15–20:15
Tuesday: 12:15–20:15
Wednesday: 12:15–20:15
Friday: 12:15–20:15
Saturday: 12:15–20:15
Purpose
Summary
Team Support Manager
All the details
Work Pattern:
Week 1:
Sunday: 09:00–17:00
Monday: 12:15–20:15
Wednesday: 12:15–20:15
Thursday: 12:15–20:15
Friday: 12:15–20:15
Week 2:
Monday: 12:15–20:15
Tuesday: 12:15–20:15
Wednesday: 12:15–20:15
Friday: 12:15–20:15
Saturday: 12:15–20:15
Purpose
- Duty Manage in the absence of the next level Leader when required
- Champion new ways of working within stores through an open mindset and positive attitude
- Leads colleagues in delivery of task prioritising customer first
- Plans, allocates and follows through on delivery of task to a consistent standard across the store
- Drives on the job productivity
- Supports colleagues through coaching and feedback
- Uses MI to take action to drive performance
- Helps maintain a safe and legal environment for colleagues and customers
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
- Delivers great standards and service by putting the customer first
- Acts on customer feedback to deliver improvement
- Ensures the delivery of brilliant basics
- Coach the team to deliver excellent standards of product presentation
- Supports the delivery of plan A
- Provides regular and timely feedback to line manager to support colleague performance
- Supports with the training and coaching of colleagues maximising digital tools and channels
- Identifies colleagues for recognition and celebrate success within the store
- Provides feed back to BIG to improve colleague experience
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintains a safe and legal store environment
- Supports visual merchandising updates across all launches, events and campaigns
- Understands how M&S operates, it’s strategy, future and the role they play
- Effectively manages own reactions and responses around change
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Support the delivery of excellent customer service and KPI’s across the store
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change
- Customers
- Colleagues
- Store Leadership
- BIG
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Assistant - Online
Morrisons,
Newport
1 week ago
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.You’ll use in-store...
Network Technician
Shared Services Connected Ltd,
Newport
2 weeks ago
Are you looking to develop your career in network engineering in a role that ?We have just the opportunity for you!We have a fantastic opportunity for a Network Technician to join our exceptional team of senior engineers at SSCL, to play a key role in our exciting transformation of Defence Business Services. With our world-class digital solutions and innovative technology,...
Quality Engineer - Part 145
AerFin,
Newport
3 weeks ago
Permanent – Full time – Salary: £35.000- £45.000 doe- Location: Newport |HybridAbout AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver...
