Services Field Engineer
Ingram Micro
Date: 2 weeks ago
City: Northwich
Contract type: Full time
Remote
Field Systems Engineer
Location: South East - London and surrounding areas
Salary: Dependent on experience - plus company car, fuel card, paid overtime & on call, all expenses paid, supported study for CCNA / MCSP funded by the company + more great benefits
Due to continued growth Comms-Care are looking for a talented Field Network Engineer to join our Technical Services Team on a permanent basis.
At Comms-Care we pride ourselves on delivering outstanding service to our customers.
This role will give you an opportunity to develop existing skills working on a variety of projects and break-fix calls. You will receive initial training and on-going development with opportunities to complete certificates such as CCNA and/or MCSA.
As a Field Systems Engineer you will…
Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.
Make an application to join the team!
Our team is as much about our people as it is our customers and business partners.
Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment. We want associates with a strong desire to succeed.
Location: South East - London and surrounding areas
Salary: Dependent on experience - plus company car, fuel card, paid overtime & on call, all expenses paid, supported study for CCNA / MCSP funded by the company + more great benefits
Due to continued growth Comms-Care are looking for a talented Field Network Engineer to join our Technical Services Team on a permanent basis.
At Comms-Care we pride ourselves on delivering outstanding service to our customers.
This role will give you an opportunity to develop existing skills working on a variety of projects and break-fix calls. You will receive initial training and on-going development with opportunities to complete certificates such as CCNA and/or MCSA.
As a Field Systems Engineer you will…
Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
- Installing and supporting network devices, PCs and Servers for our customers.
- Remote and onsite troubleshooting
- Pre-staging of router and switch installations according to documentation
- Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
- Project based site survey and documentation.
- Post-Sales support
- Site visits to assess and swap non-functional equipment.
- There will also be an On Call requirement of not more than 1 week in 3
- Experience using Cisco, Draytek, Zyxel, Netgear routers.
- Experienced in Cisco, Aruba and HP switches.
- 1st/ 2nd line Server/PC hardware break fix support
- Well organised with good communication skills and excellent spoken/ written English.
- Experience providing network and PC/ Server field engineering services to high profile customers.
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expert.
Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.
Make an application to join the team!
Our team is as much about our people as it is our customers and business partners.
Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment. We want associates with a strong desire to succeed.
- This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
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