Services Engagement Executive

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services Engagement Team!

The Services Engagement (SE) department is a newly created team to support sales with the resourcing of all our services departments. It's an exciting function that sits within Services, built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with Services. Solutions Hub is one of the teams which sits within Engage; we are responsible for pricing, implementation, solutions, and onboarding for our multiple services. We support internal sales teams such as Support Services and Network and Security Specialists by providing timely and accurate quotes, answers to queries, and general support.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.:

As a member of our Solutions Hub team, you will play a vital role in managing and coordinating quote requests, renewals, orders, and contracts. You will work closely with various teams, including Support Services, Networking and Security Specialists, Purchasing, Service Delivery Managers, our Operations Centre, and Third-Party Partners. Your responsibilities will include creating and managing quotes, handling queries, maintaining contract information, and ensuring smooth end-to-end delivery of new contracts and renewals.

We require an individual with strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment. We also require strong communication skills to effectively coordinate key deliverables across multiple teams, which will ensure a seamless process from quote creation to operational support.

As Services Engagement Executive, you'll be responsible for:

• Providing quotes for the multiple services we offer within Solutions Hub
• Responsible for quote creation and renewal quotes
• Order creation for new and existing customer
• Provide inventory reports to sales upon request
• Build rapport with sales and manage opportunities from the point of quote creation through to live operational support
  
  
  

We'd love you to have:

• Excellent communication, organisation, and administration skills
• Strong ability to multitask in a fast-paced environment
• Exceptional customer service skills with professionalism, patience and a "customer-first" attitude
• A passion for working with people and the ability to quickly build and sustain strong internal relationships
  
  
  

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.