Service Transition Analyst

Job Title: Service Transition Analyst

Location: Preston or Frimley. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £35,000 – £45,000 depending on skills and experience

What You’ll Be Doing

• Support the ITIL service design and transition functions within a fast paced Enterprise IT capability
• Be accountable for service transition activities on behalf of multiple projects, ensuring effective co-ordination and communication between project managers, programme leads and service stakeholders
• Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service
• Produce required service design and transition reports and documentation
• Continually adapt to business requirements and demand, enabling the business to meet its objectives
• Contribute to the continual review and improvement of Service Transition tools and processes. Reporting on projects, releases, and deliveries in Service Transition
  
  

Essential

Your skills and experiences:

• General knowledge of IT Service Management and experience in a similar role
• ITIL qualifications desirable; training and sponsorship available for suitable candidates without certification
• Familiarity with Service Transition principles and related artefacts
• Proficient at engaging with service owners, project managers, and other stakeholders to promote collaboration and build trusted relationships
• Effective meeting facilitation and workshop leadership skills
• Proven track record of efficient organisation and clear communication
• Skilled in producing high-quality documentation using Microsoft Office tools
  
  

Desirable

• ITIL qualification
• Experience in a previous IT service transition or design role
  
  

Benefits

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Service Operations Team

You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 9th January 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.