Service Sales Account Manager

Role Overview

The Sales Manager will lead and develop the UK & Ireland sales team, ensuring that targets are met or exceeded while fostering strong customer relationships and identifying new growth opportunities. The role report to e UK&I Country Manager and other cross-functional teams to align sales initiatives with broader business goals and ensure operational excellence.

Key Responsibilities

• Sales Leadership Lead, develop, and manage the UK & Ireland sales team to deliver on financial targets and strategic objectives across food retail, industrial, and service markets.
• Business Development Identify and pursue new business opportunities, develop key accounts, and expand CCR’s footprint across relevant sectors.
• Team Development Coach and support individual team members to maximize their performance and ensure capability building across the team.
• Customer Relationship Management Build strong, long-term relationships with key customers and partners, ensuring customer satisfaction and loyalty.
• Strategy Execution Translate the UK strategy into clear, actionable sales plans. Monitor market trends and competitor activities and provide strategic input to the Country Lead.
• Sales Forecasting & Reporting Own sales planning, pipeline management, forecasting, and regular reporting on performance against targets.
• Cross-Functional Collaboration Work closely with operations, service, marketing, and finance to ensure alignment and smooth execution of customer solutions and contracts.
  
  
  

Key Performance Indicators for the role

• Sales & Revenue Performance
• Achievement of annual sales revenue targets across food retail, industrial, and service segments
• Year-over-year sales growth (% increase)
• Gross margin performance by sector and customer group
• Pipeline & Business Development
• Value of new business opportunities added to pipeline monthly/quarterly
• Conversion rate from lead to closed deal (%)
• Number of new accounts acquired per quarter
• Customer Relationship Management
• Customer retention rate (%)
• Customer satisfaction or Net Promoter Score (NPS)
• Frequency of key account reviews and strategic account plans in place
• Team Performance & Development
• Achievement of individual and team sales targets
• Sales team engagement and retention rate
• Completion of development plans and training milestones for team members
• Forecasting & Reporting Accuracy
• Forecast accuracy (% variance between forecast and actual results)
• Timely and accurate submission of sales reports and forecasts
• Strategic Execution
• Execution of strategic sales initiatives as defined in annual plan
• Progress on cross-functional projects or improvement initiatives
• Contribution to market share growth in key sectors
• Operational Efficiency
• CRM usage compliance and data quality
• Cycle time from lead to deal closure
• Internal process improvement initiatives led or contributed to