Service Design Analyst

Location: Newbury (Hybrid*)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours Monday to Friday

• Hybrid
  
  
  

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What You’ll Do

You will be working with a virtual team of Digital, Customer Experience, Network, IT and Business stakeholders to design and realise the end to end experience for the products, services or propositions within your remit.

Your strong stakeholder management skills will allow you to work across multiple teams and at different levels of the organisation to understand existing processes and obtain support for your proposals. Your written and verbal communication skills will be exemplary.

Using agile techniques will enable you to work smarter in a complex environment. Your thirst for knowledge and natural curiosity will drive to you learn more about the Products supported by the wider team and to better understand and adopt best practice.

• You will be takeing full, overall accountability for the definition of the end to end service design of the product, service or proposition, obtaining input and approval from the relevant stakeholders
• You will be responsible to ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards
• Own the balance between cost, quality and time for all design solutions, and for ensuring the design integrity of all launched products
• Operate within the Product Development processes, driving the adoption of automation and digitsation
• Providing pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business
  
  
  

Who You Are

• Demonstrable and recent track record of delivering service designs, preferably in a large corporate or IT environment.
• Ability to learn about and understand a wide range of disciplines to work efficiently with those areas, for example: sales, order management, provisioning and assurance processes, billing and operations
• Process mapping, improvement and reengineering. Process analysis and design – ideally within Pega applications.
• Experience developing and introducing change into operational and sales environments
  
  
  

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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