Service Delivery Manager

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About The Role

The Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage a number of customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’.

This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery related issues for your aligned accounts.

What will you bring?

• Have excellent communication skills (verbal, written and face-to-face)
• Demonstrate a good understanding of Node4 solutions.
• Be an effective manager of your own time.
• You must have excellent writing skills.
• You must have exceptional attention to detail.
• Enjoy working in a fast paced and energetic environment.
• Excellent verbal communication with the ability to alter the message to suit different audiences.
• Presentation preparation and delivery
• Organisation, numeracy, and a structured approach to work
• A team player who can work with diverse areas within Node4.
• Interest in Technology and Business
• A positive can-do attitude
  
  

The role will also you to hold and maintain the following qualifications:

• An up-to-date accreditation in a recognised Service Management professional qualification e.g., ITIL
  
  

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
  
  

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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